OpenView: by 2025's end, 79 of 500 tracked software companies, like HubSpot, Adobe, and Salesforce, adopted usage-based AI fees, more than double that of 2024
Dozens of enterprise software firms have shifted away from charging customers flat, per-user subscription fees as AI threatens their seat-based pricing model.
Software stocks in the State Street ETF lost $1.6T in combined market cap in 2026 due to AI fears; Microsoft, AppLovin, Intuit, and Salesforce each lost $50B+
Marc Benioff says “AI is doing 30% to 50% of the work at Salesforce”, like software engineering and customer service, and its AI product has hit ~93% accuracy
Salesforce Inc. Chief Executive Officer Marc Benioff said his company has automated a significant chunk of work with AI …
A lack of consensus on what defines an AI “agent” is leading to customer frustration, as Microsoft, OpenAI, Salesforce, and others market it differently
Silicon Valley is bullish on AI agents. OpenAI CEO Sam Altman said agents will “join the workforce” this year.
Salesforce says it will hire 2,000 people to sell AI agent software, a month after saying it would hire 1,000 for the task and two years after laying off 7,000+
Salesforce will hire 2,000 people to sell artificial intelligence software to clients, CEO Marc Benioff said on Tuesday …
Software vendors like Salesforce are getting left behind in the AI boom, as most AI spending at this point is going toward hardware or cloud infrastructure
Brody Ford / Bloomberg :
Salesforce renames its AI tools portfolio to AI Cloud, plans to roll out AI features in summer, and doubles its generative AI fund, announced in March, to $500M
Salesforce Inc. is elevating new generative artificial intelligence features in its products and doubling its investment …
Anthropic, a generative AI startup co-founded by OpenAI veterans, raised a $450M Series C led by Spark Capital, with Google, Salesforce, and Zoom participating
Anthropic, the prominent generative AI startup co-founded by OpenAI veterans, has raised $450 million in a Series C funding round led by Spark Capital.
A look at the growing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation
and why the opportunity ahead is all in customer experience: https://www.bloomberg.com/...