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Chronicles

The story behind the story

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Zappos co-founder Tony Hsieh, who stepped down as CEO earlier this year, has died at age 46, reportedly from injuries sustained in a house fire in Connecticut

Tony Hsieh, the brilliant and big-hearted Zappos.com luminary who revolutionized the shoe business and built one of the most innovative companies in modern history, has died.

Footwear News Katie Abel

Discussion

  • Twitter Moments Twitter Moments on x
    Entrepreneur Tony Hsieh dies aged 46 due to complications related to injuries sustained in a house fire, family lawyer says
  • @zappos @zappos on x
    It is with very heavy hearts that we are sharing some very sad news, as we have learned that Tony passed away earlier today (11-27-20). The world has lost a tremendous visionary and an incredible human being. We recognize that...https://www.zappos.com/ ... https://twitter.com/...
  • @sacca @sacca on x
    Tony Hsieh might be the most original thinker I've ever been friends with. He questioned every assumption and shared everything he learned along the way. He genuinely delighted in making anyone and everyone happy. The earth has lost a beautifully weird and helpful person. RIP
  • @i2pi Josh Reich on x
    I just heard about Tony Hsieh's passing and it's hitting me. Back in the early days of Simple I tried to poach his head of customer service. He found out and made a counter-offer: we could come to meet his team and they'd teach us about how they operated.
  • @mlevchin Max Levchin on x
    So sad to hear about Tony Hsieh's passing. A truly original thinker, a brilliant entrepreneur, and a kind-hearted and generous friend to so many.
  • @ekp Ellen K. Pao on x
    Zappos's customer service was amazing. Link Exchange had an inspirational business model. Holacracy was a bold experiment. DTP had an ambitious vision. Grateful for Tony Hsieh's creative leadership
  • @yashar @yashar on x
    So many people are devastated by Tony's passing, not only because he died so young but also because he was a remarkable businessman and generous and kind human being. https://twitter.com/...
  • @tonyhawk Tony Hawk on x
    A beautiful tribute to a true pioneer. Tony Hsieh was a visionary. He was generous with his time and willing to share his invaluable expertise with anyone. And he was very, very cool. https://twitter.com/...
  • @itsa_talia Talia Jane on x
    was always surprising to hear how well zappos employees were treated — not just financially but creatively — & how that priority was baked into the company's organization. zappos is/was well-known in SV for reimagining corporate culture. tony hsieh proved empathy was scaleable. h…
  • @devindra Devindra Hardawar on x
    This is awful, I've always admired Hsieh https://twitter.com/...
  • @sjresnick Scott Resnick on x
    Speechless. I can't believe that Tony Hsieh passed away. He was a visionary. He had an unbelievable understanding of culture, community, place, and talent. Loved the passion he placed the Downtown Project in Vegas. Tony will be missed. https://twitter.com/...
  • @ev @ev on x
    Tony was a great and generous spirit. No one like him.
  • @arrington Michael Arrington on x
    Oh. Wow. Awful. I spent time with him at a conference in Mexico years ago. Really lovely, thoughtful man. Made a very positive impact on many lives, including my own. Way too young. https://twitter.com/...
  • @scobleizer Robert Scoble on x
    My interview with Tony Hsieh: https://www.youtube.com/... So heartbroken.
  • @karaswisher Kara Swisher on x
    So sad. This by @sacca is exactly right about Tony. https://twitter.com/...
  • @waqasali Waqas Ali on x
    OMG such loss 💔 Tony Hsieh was original inspiration for @sidraqasim and me to get into shoe business back in our village in Pakistan. Also responsible for my very first visit to the US back in 2014, as one of the speakers at Downtown Project. He was very kind. https://twitter.com…
  • @bgurley Bill Gurley on x
    RIP Tony
  • @abc7kristensze @abc7kristensze on x
    So very sad. Tony Hsieh, founder of ⁦@Zappos⁩ died at age 46. He had many friends in SF and was by all accounts, a great guy. #RIPTonyHsieh https://www.yahoo.com/...
  • @peterpham Peter Pham on x
    Tony Hsieh was special. Just look at twitter & how every person he interacted with talked about him. He was the most successful person I met who never took himself too seriously. His generosity was ridiculous. This is the photo that I'll remember him by. https://twitter.com/...
  • @jrdorkin Joshua Dorkin on x
    Huge loss. One of the visionaries to transform how we shop online and an author who impacted countless entrepreneurs and others via his fantastic book, Delivering Happiness. Sending condolences to the Hsieh family. https://twitter.com/...
  • @davidhornik David Hornik on x
    So sad to hear of the loss of Tony Hsieh. I was Tony's lawyer 23 years ago and have been his friend ever since. The Lobby will not be the same without him. We'll miss you, Tony.
  • @treklightgear Seth Haber on x
    Tony's commitment to delivering happiness was a huge inspiration to me over the years, what a loss. RIP. https://twitter.com/...
  • @reignofapril April on x
    I have been a @Zappos VIP for over a decade. Always super impressed with how they run their business and the customer service. Apparently that was due in large part to Tony Hsieh. Rest In Peace. https://twitter.com/...
  • @taylor_soper Taylor Soper on x
    Tony Hsieh, former CEO of Zappos who sold online shoe retailer to Amazon for $1.2B, dies at 46 https://www.geekwire.com/...
  • @mmasnick Mike Masnick on x
    Everyone is remembering Tony Hsieh and the kind and helpful person he was. And I'm probably the only person who remembers that he had a Venture Frogs *restaurant* at the Metreon, with dishes named after startups. That's where I first learned about Zappos.
  • @jasonhirschhorn Jason Hirschhorn on x
    Oh man. Sending love to Tony, his family and friends. Just a one of a kind guy. Open and lovely. Former Zappos CEO Tony Hsieh passes away at age 46 | KSNV https://news3lv.com/...
  • @yolayne @yolayne on x
    The article is a beautiful remembrance of his work and sense of community. https://twitter.com/...
  • @waitbutwhy Tim Urban on x
    I'm lucky to have gotten to know Tony Hsieh over the past few years. An endlessly generous person who treated everyone he knew like family. And a rogue original who thought about literally everything from first principles. There was no one quite like him - he'll be hugely missed.
  • @michaelperry Michael Perry on x
    This is insanely sad. Loved the various stories of Tony, and his maverick DNA. Lost an entrepreneurial icon. https://twitter.com/...
  • @ericrweinstein Eric Weinstein on x
    Woah. A few years ago I was walking with Tony in Downtown Las Vegas discussing his vision of urban regeneration. He asked me if I wanted a drink. I said sure. He walked up to a secret door on the street and unlocked an entire bar that didn't even officially exist. So damn cool. h…
  • @yashar @yashar on x
    Tony Hsieh's family confirms that he died after sustaining injuries in a house fire. https://www.reviewjournal.com/ ...
  • @tonydasco Tony Cordasco on x
    More bad news: Tony Hsieh Dies at 46, Zappos Visionary, Serial Tech Entrepreneur, Leader KD the Downtown LV Project has died.... https://footwearnews.com/...
  • @photomatt Matt Mullenweg on x
    He was always such singular character, I was looking forward to seeing him grow old and his eccentricities continue to ferment and evolve. He is gone before his time, and I hope his memories continue to grow and inspire us to find the magic on the other side of our comfort zone.
  • @hunterwalk @hunterwalk on x
    So sad to hear about the passing of Tony Hsieh. As someone who got out to SV in 98, I still remember Venture Frogs! https://hunterwalk.com/...
  • @photomatt Matt Mullenweg on x
    I noticed that almost every picture I have of Tony we're in a group, and it was almost always a meal or trip that ended up being memorable thanks to the frisson Tony's presence would engender.
  • @web Web Smith on x
    Tony Hsieh greatly impacted the digital economy and his work laid the groundwork that we all stand on today. Though tremendous, his success was quieter than it should have been. If there was a Mt. Rushmore of eCommerce: he'd be there.
  • @joe_bartels Joe Bartels on x
    #BREAKING The statement @KTNV received seconds ago: #TonyHsieh https://twitter.com/... https://twitter.com/...
  • @vegasmrr0ng Mr. Rogers on x
    Wow. A man who did a lot of good for this weird city in the desert has died. Tony was an eccentric who tried his hand at playing Sim City with Las Vegas. Like Howard Hughes before him, he had some hits and some misses. He undoubtedly improved downtown. https://footwearnews.com/..…
  • @karaswisher Kara Swisher on x
    Here's a great interview of Tony we did in 2016 in Vegas that really will give you a good idea of what he was like: https://www.vox.com/... https://twitter.com/...
  • @km Kanyi Maqubela on x
    Man. Tony Hsieh was *truly* one of the good ones. Grateful to him, for his brilliance, generosity, and spirit. RIP.
  • @satyap Satya Patel on x
    such terrible news about Tony Hsieh. he was a visionary in so many ways. the work that he was doing to change my hometown of vegas was ambitious and inspiring. gone much too soon. https://www.yahoo.com/...
  • @jasonrapp Jason Rapp on x
    Here's a little Tony Hsieh for you. First, the customer service email he wrote to my wife (and 13,000 others) after their orders were a day late...and wherein he suggests they call customer service and ask them to sing I'm a Little Teacup... 1/2 https://twitter.com/...
  • @sdkstl Staci D Kramer on x
    confirmed by family - Tony Hsieh is gone at 46, far too soon. Condolences to all who mourn. https://footwearnews.com/...
  • @kevinrose @kevinrose on x
    I'm devastated. Tony helped so many, generous and loving. He single handedly helped my sister build her business on Zappos, lifting her up as a single mom entrepreneur. I will miss you greatly brother, from the bottom of my heart, thank you, love you.... RIP 💔 https://twitter.com…
  • @photomatt Matt Mullenweg on x
    Tony leaves an indelible impression on everyone his life crosses paths with. I first saw him speak in 2008, and his approach to being customer centric, questioning assumptions of business, and building a purpose-driven culture had a deep influence on me.
  • @amazonnews @amazonnews on x
    We are deeply saddened to hear of Tony Hsieh's untimely passing, and our thoughts are with his family and friends. Tony was a visionary leader and innovator who will be greatly missed.
  • @snipeyhead @snipeyhead on x
    Wow... I met him once at an event in Vegas. He was really nice to me, very encouraging of aspiring entrepreneurs https://twitter.com/...
  • @jw @jw on x
    Can't even believe the news about Tony Hsieh. What an example to an entire generation of builders. A massive loss to Vegas and to the tech community at large. Thank you for inspiring us all to deliver happiness. 💔
  • @film_girl Christina Warren on x
    The few times I met Tony Hsieh, he was always so kind with his time. Huge loss. My thoughts are with his friends and family.
  • @shashivelur Shashi Velur on x
    RIP Tony Hseih (1973 - 2020) “Stop chasing the money and start chasing the passion.” 'Customer Service shouldn't just be a department, it should be the entire company' “Whatever you're thinking. Think bigger” https://matt.blog/...
  • @thekenyeung Ken Yeung on x
    OMG this is awful. Tony Hsieh, the former CEO of @Zappos and the author of the book “Delivering Happiness” has died at the age of 46. https://www.yahoo.com/...
  • @leynanguyentv Leyna Nguyen on x
    Tony Hsieh, the brilliant and big-hearted https://zappos.com/ luminary who revolutionized the shoe business and built one of the most innovative companies in modern history, has died. He was 46. https://footwearnews.com/...
  • @dcurtis Dustin Curtis on x
    Tony Hsieh was was one of the few heroes I had in the startup world. He was a legend. The world is a worse place without him, but a much better place because of the people he inspired.
  • @oviosu Tayo Oviosu on x
    RIP Tony. Zappos changed the game on e-commerce in many ways. May his soul rest in peace https://footwearnews.com/...
  • @twittermoments @twittermoments on x
    Former Zappos CEO Tony Hsieh died peacefully surrounded by family “due to complications from injuries sustained in a house fire,” according to a family lawyer. He was 46 years old. https://twitter.com/...
  • @christinaqi Christina Qi on x
    RIP, my hero and a legend in the startup world: Tony Hsieh. You revitalized Las Vegas into a startup hub and contributed so much to our world. May your legacy live on for generations to come. https://www.yahoo.com/...