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Apple announces a new repair program in the US that will expand access to genuine iPhone repair parts for independent repair businesses

glad to see they're open to change! Kyle Wiens / @kwiens : The information they are providing in this program is exactly the same information that they told legislators would unleash a wave of malicious hackers if Right to Repair laws pass. https://www.vice.com/... pic.twitter.com/MExE9QkPb5 Kyle Wiens / @kwiens : Apple is finally responding to the reality that their customers have been dealing with for years: it does not have the capacity to handle the volume of repairs generated by their market success. We wrote about this program back in March. https://www.ifixit.com/... Kyle Wiens / @kwiens : Right to repair legislation is coming. This decision makes it very clear that Apple can easily comply, and should really just stop lobbying against it. More and better repair is a net benefit for everyone. Rene Ritchie / @reneritchie : Just to clarify: IRP is free to join. When you join IRP, the exams are free (page needs to be updated to reflect IRP still), and certification is free. All of that, free. Parts and tools are same cost as ASP. https://twitter.com/... Zac Bowden / @zacbowden : oh how kind of them https://twitter.com/... Paul Haddad / @tapbot_paul : Well done, hopefully the Mac side comes soon after. https://twitter.com/... Peter Cohen / @flargh : Apple will now allow independent repair shops in the US to fix out-of-warranty iPhones, assuming they have an Apple-certified tech on staff. https://www.apple.com/... Preshit Deorukhkar / @preshit : Apple is announcing a new repair program today that empowers third-party independent repair businesses with the same genuine parts, tools, training, repair manuals and diagnostics as its own Apple Authorized Service Providers (AASPs). https://www.apple.com/... https://twitter.com/... Carolina Milanesi / @caro_milanesi : Considering the size of the #iPhone installed base it Makes perfect sense for #Apple to broaden the options for customers to get legit parts and competent repairs https://apple.news/...

Apple

Context & Ripple Effects

Apple's Independent Repair Provider Program is the first crack in a model where [[a:|genuine iPhone repairs]] ran almost exclusively through Apple and its Authorized Service Providers. The timing is telling: iFixit's Kyle Wiens notes Apple had told legislators that sharing exactly this kind of information would unleash malicious hackers if Right to Repair laws passed — yet it is now handing it to independent businesses voluntarily.

Wiens' other framing explains the motive: Apple's repair capacity has not kept pace with its installed base, so the program offloads demand it cannot serve itself. What starts here as an iPhone-only, US-only pilot becomes the template for everything Apple concedes on repair over the next three years.

First-order effects

  • Independent US repair shops gain access to genuine iPhone parts, tools, training, manuals and diagnostics, ending Apple's and its Authorized Service Providers' monopoly on official fixes.
  • The program directly answers a capacity problem Wiens documents: Apple cannot absorb the repair volume its own market success generates, so third-party shops become an overflow valve.

Second-order effects

  • Once the iPhone pilot proves out, Apple extends it along two axes — geographically into Europe and Canada at hundreds of new locations (hundreds of new locations) and across product lines to Macs (Macs added after the iPhone-only debut).
  • The genuine-parts channel squeezes the aftermarket parts trade: shops that built businesses on gray-market components now have an authorized alternative, shifting pricing power toward Apple's supply chain.

Third-order effects

  • The logical endpoint arrives in 2021 when Apple announces Self Service Repair — publishing manuals and selling parts and tools directly to customers (Self Service Repair) — launched in the US in 2022 covering the iPhone SE and iPhone 12 and 13 lineups with planned European expansion and M1 Mac support (US launch).
  • Each concession weakens the legislative argument against Right to Repair bills: if Apple can share this information safely with independents, the security objections it raised to lawmakers lose force, keeping regulatory pressure on as the real driver.

The trend: Device makers are conceding repair access incrementally — first to certified independents, then to end users — under sustained Right to Repair pressure rather than by choice.

Discussion

  • @kwiens Kyle Wiens on x
    Unfortunately, this leaves Apple customers who want to perform their own repairs in the cold. If these diagnostics are secure enough to provide to independent technicians, they should be available to consumers as well!
  • @kwiens Kyle Wiens on x
    Today, Apple expanded their repair program to include independents who have gone through Apple's certification testing, but who are not in an AASP contract with Apple to perform in-warranty repair work. That's a good thing! https://www.ifixit.com/... @techmeme
  • @appaholik Lory Gil on x
    This, IMHO is a perfect compromise for Apple to allow us to get repairs for own devices while still protecting their rep. #RightToRepair just got a little boost today. https://twitter.com/...
  • @kaykayclapp Kay-Kay Clapp on x
    Facts: 1. Today, Apple's making OEM parts, guides & diagnostic tools available to independent repair shops 2. Prices for OEM parts will be the same as offered to ASPs 3. Apple can reject whomever they damn well please from this program https://www.ifixit.com/... Thread (1/2) http…
  • @raywongy Raymond Wong on x
    Apple's been doing a lot of “listening” lately. I like this. https://www.apple.com/...
  • @kwiens Kyle Wiens on x
    I proposed a program similar to this for Apple and other companies to get extra points in the green cell phone standard, EPEAT, several years ago. Apple vetoed the idea with extreme prejudice—glad to see they're open to change!
  • @kwiens Kyle Wiens on x
    The information they are providing in this program is exactly the same information that they told legislators would unleash a wave of malicious hackers if Right to Repair laws pass. https://www.vice.com/... pic.twitter.com/MExE9QkPb5
  • @kwiens Kyle Wiens on x
    Apple is finally responding to the reality that their customers have been dealing with for years: it does not have the capacity to handle the volume of repairs generated by their market success. We wrote about this program back in March. https://www.ifixit.com/...
  • @kwiens Kyle Wiens on x
    Right to repair legislation is coming. This decision makes it very clear that Apple can easily comply, and should really just stop lobbying against it. More and better repair is a net benefit for everyone.
  • @reneritchie Rene Ritchie on x
    Just to clarify: IRP is free to join. When you join IRP, the exams are free (page needs to be updated to reflect IRP still), and certification is free. All of that, free. Parts and tools are same cost as ASP. https://twitter.com/...
  • @zacbowden Zac Bowden on x
    oh how kind of them https://twitter.com/...
  • @tapbot_paul Paul Haddad on x
    Well done, hopefully the Mac side comes soon after. https://twitter.com/...
  • @flargh Peter Cohen on x
    Apple will now allow independent repair shops in the US to fix out-of-warranty iPhones, assuming they have an Apple-certified tech on staff. https://www.apple.com/...
  • @preshit Preshit Deorukhkar on x
    Apple is announcing a new repair program today that empowers third-party independent repair businesses with the same genuine parts, tools, training, repair manuals and diagnostics as its own Apple Authorized Service Providers (AASPs). https://www.apple.com/... https://twitter.com…
  • @caro_milanesi Carolina Milanesi on x
    Considering the size of the #iPhone installed base it Makes perfect sense for #Apple to broaden the options for customers to get legit parts and competent repairs https://apple.news/...