2020-05-15
MIT Technology Review
As pandemic-related budget cuts come to call centers, organizations turn to chatbots like IBM's Watson to filter calls, reducing the need for human operators
Karen Hao / MIT Technology Review : Tweets: @_karenhao , @digi_ad , and @cortnie_cdo Tweets: Karen Hao / @_karenhao : Call centers have long been a frontier of workplace automation, but the pandemic ...
2016-10-29
New York Times
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IBM execs say years of huge investments in Watson, which employs 1K people, are yielding profitable opportunities in markets like healthcare and manufacturing
Watson, can you grow into a multibillion-dollar business and become the engine of IBM's resurgence? — IBM is betting its future that the answer is yes.
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