2024-12-01
Bloomberg
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The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024
“The technology helped lower frauds by 30% and its AI messaging app trimmed call center customer wait times by 40% this year.” — AI Cuts Scam Losses, Speeds Up Home Loans at Top Australia Bank — w...
2024-11-30
Bloomberg
The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024
- Customer scam losses at Commonwealth Bank cut in half — CEO Matt Comyn says many more AI use cases in development Bluesky: @msbrumfield.bsky.social , @radiobeartime.com , @mfulk.bsky.social , and @...
2018-05-02
BuzzFeed
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The Commonwealth Bank of Australia lost the personal financial histories of 12M customers from 2004 to 2014 and chose not to reveal the breach to customers
They might have fallen off the back of a truck... BuzzFeed Senior Reporter, Australia — The Commonwealth Bank lost …
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