2024-11-28
Rest of World
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Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding
Michael Beltran / Rest of World :
2024-08-28
Bloomberg
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How call centers in the Philippines' vast outsourcing industry are adopting AI tools to assist human operators, in an effort to stay competitive
Saritha Rai / Bloomberg :
2024-03-24
Nikkei Asia
The Philippines' new undersea internet cable network is expected to bring jobs to remote islands, boosting the country's BPO sector, which employed 1.7M in 2023
Yuichi Shiga / Nikkei Asia : X: @nikkeiasia X: @nikkeiasia : Philippines' undersea cable network to boost call center industry Major cities like Manila and Cebu already have relatively stable interne...
2023-08-08
Bloomberg
The Philippines races to defend its share of the nearly $300B global business process outsourcing market, battling a talent shortage, rising competition, and AI
Bloomberg : X: @mannyserapio X: Manny Serapio Jr / @mannyserapio : As AI-powered bots take away an increasing number of outsourcing jobs since the Covid-19 pandemic, the rise of English-speaking work...
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