2020-04-24
Financial Times
The coronavirus is accelerating the shift to automation, chatbots, and AI in the call center industry and threatening jobs
Financial Times : Tweets: @chupchap , @ron_miller , and @johnreedwrites Tweets: NTB / @chupchap : Most of the companies are working on low hanging fruits even now. 1. Categorisation with AI and routi...
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