2024-12-01
Bloomberg
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The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024
“The technology helped lower frauds by 30% and its AI messaging app trimmed call center customer wait times by 40% this year.” — AI Cuts Scam Losses, Speeds Up Home Loans at Top Australia Bank — w...
2024-11-30
Bloomberg
The Commonwealth Bank of Australia says generative AI tools have helped it lower frauds by 30% and reduce call center customer wait times by 40% in 2024
- Customer scam losses at Commonwealth Bank cut in half — CEO Matt Comyn says many more AI use cases in development Bluesky: @msbrumfield.bsky.social , @radiobeartime.com , @mfulk.bsky.social , and @...
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