Kustomer

Meta plans to divest from Kustomer, acquired for reportedly ~$1B; sources: the startup's revenue flattened while burning through ~$200M since 2022's deal close

Wall Street Journal :

The EU approves Meta's acquisition of Kustomer, announced in November 2020, after Meta pledged API access and access-parity for rival CRM software providers

Sources: the EU is set to approve Meta's acquisition of Kustomer after assurances rivals will still be able to work with Kustomer

Foo Yun Chee / Reuters :

UK's CMA says it has cleared Facebook's planned $1B acquisition of Kustomer, as the deal is not likely to reduce competition

Katharine Gemmell / Bloomberg : Source: GOV.UK .

Following the UK's CMA, European Commission is launching an investigation into Facebook's acquisition of Kustomer with a deadline of December 22 for a ruling

- EU sets Dec. 22 deadline to examine customer-service software  — EU will also examine Facebook's ad-targeting “data advantage”

UK's CMA launches an inquiry into Facebook's acquisition of Kustomer, investigating whether the deal violates the UK's Enterprise Act 2002

Jaime Llinares Taboada / MarketWatch :

Sources: EU antitrust regulators are likely to launch an investigation into Facebook's acquisition of Kustomer after an initial review ends next month

EU antitrust regulators are likely to kick off a full-scale investigation into Facebook's (FB.O) acquisition of U.S. customer service startup Kustomer …

Facebook says it has agreed to acquire Kustomer, which specializes in customer service tools and chatbots, reportedly for $1B+

Kurt Wagner / Bloomberg :

Sources: Facebook is nearing a deal to buy Kustomer, which specializes in customer service tools and chatbots, for $1B+; Kustomer was valued at $710M last year

The target is Kustomer, which specializes in customer-service platforms and chatbots  —  Facebook Inc. is nearing a deal to buy Kustomer …