2019-08-04
Wall Street Journal
How companies use AI in customer service: some to serve clients better, and some to find the “breakpoint” at which their service is so bad that a customer quits
Technology lets companies see how badly they can treat consumers, right up until the moment they bolt Tweets: @alexhillman , @zackwhittaker , @georgebdavis , and @wsj Tweets: Alex Hillman / @alexhillm...
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