2025-11-20
Bloomberg
How AI is pressuring Poland's economy, Europe's top location for global business services, as companies lay off staff in Kraków, the country's hub for BPO jobs
Krakow became a hub for business services jobs, driving salaries to the highest in Poland. Now the city is learning to live with artificial intelligence.
2024-08-07
Wall Street Journal
AI threatens to upend India's $250B outsourcing industry, as companies plan to automate BPO; HSBC says 80%+ of the S&P 500 outsource some operations to India
Megha Mandavia / Wall Street Journal :
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