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Chronicles

The story behind the story

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Rogers experienced an 18+ hour outage on Friday, affecting internet and phone services, including 911 calls, in parts of Canada

One of Canada's largest service providers had a major outage this morning. Voice of America : Millions of Canadians Lose Mobile, Internet Services Jem Aswad / Variety : The Weeknd's First Stadium Tour Date Postponed Due to Canada-Wide Phone Network Outage Paul Gillin / SiliconANGLE : Canadian internet outage disrupts phones, 911 calls and financial services Andy Chalk / PC Gamer : Canada's biggest telecom company is completely offline and nobody knows why Chris Williams / The Register : Canadian ISP Rogers falls over for hours, takes out broadband, cable, cellphones Passant Rabie / Gizmodo : Canada's Internet Outage Affects 911 Calls, Bank Transactions, and Thousands of Consumers Ana Paula Barreto Pereira / Bank Automation News : Banks, payments hit as Rogers suffers major network failure in Canada Lawrence Abrams / BleepingComputer : Massive Rogers outage disrupts mobile service, payments in Canada Shauneen Miranda / NPR : Rogers says it has restored internet services to most of its Canadian customers Kris Holt / Engadget : Major Rogers outage causes internet and mobile network issues across Canada Sebastian Moss / DCD : Canadian telco Rogers hit by significant outage, impacts 911 calls and Internet services Finextra : Rogers outage shuts down Canadian banks' ATM, POS and internet banking Tweets: @netblocks : ⚠️ Confirmed: A major internet outage has been registered across #Canada; real-time network data show national connectivity down to 75% of ordinary levels; incident impacts network operator Rogers and other ISPs, with telephony and emergency calls reported unavailable by many 📉 https://twitter.com/... @aboutrogers : We have made progress towards bringing our networks back online & many of our wireless customers are seeing services return. I take full responsibility for ensuring we at Rogers earn back your trust & are there to connect you to what matters. Read more: https://about.rogers.com/... @reutersbiz : WATCH: A major network outage at one of Canada's biggest telecom operators shut banking, transport and government access for millions all day, drawing outrage from customers and adding to criticism of Rogers Telecommunications' industry dominance https://www.reuters.com/... https://twitter.com/... Paul Kedrosky / @pkedrosky : Why the disparity between the outage size and the heat map? Because 85% of Canadians live within 100 miles of the US border, and clustered along the St. Lawrence R., in southern Ontario, western Alberta, and western British Columbia. So those heat maps cover most Canadians. Paul Kedrosky / @pkedrosky : My Canadian friends have had a huge Internet provider outage since yesterday, and the heat map is instructive, given how it makes the outage look fairly narrow and regional, and yet it affected a huge fraction of Canadians. https://twitter.com/... @rogershelps : https://twitter.com/... @netblocks : ⚠️ Update: Canada remains in the midst of a major internet and telecommunications outage ~12 hours after a disruption to the Rogers network 📉 ➡️ National connectivity at 75% of ordinary levels ➡️ High impact to banking and debit card transactions ➡️ Government services affected https://twitter.com/... Daniel Bader / @journeydan : Pretty remarkable that, after more than 16 hours of downtime and no ETA for a full recovery, Rogers is on the record saying it hasn't identified the cause of the outage. https://twitter.com/... Jagmeet Singh / @thejagmeetsingh : This Rogers outage highlights the dangers of our monopolized industry. Emergency services are inaccessible. Interac and Visa networks are down. These are the consequences of a Liberal govt that is fixated on protecting the profits of telecoms giants. https://www.cbc.ca/... Ayden Panhuyzen / @aydenpanhuyzen : About a third of Canada is without internet and phone, unable to call 911 in emergency, check on their family, locate their kids who they can't reach by phone using Find My. All because the CRTC and Competition Bureau have allowed 2-3 companies to block nearly all competition. https://twitter.com/... @ibjiyongi : Huge internet outage across Canada as their equivalent of Comcast plus AT&T goes down taking wired and mobile services with it. No 911 access for Rogers customers it seems. This is really bad. https://www.cbc.ca/... Julia Alexander / @loudmouthjulia : Canadian telco market is technically a oligopoly, but Rogers has maintained significant market share for years (see: huge opposition to acquiring Shaw) — but what's happening now is one prime example of why monopolization in the telecom + broadband sector is inherently disastrous https://twitter.com/... @elamin88 : Listen I can be internet free for a little while but if I can't tap my little card to buy my little donuts I'm gonna perish https://twitter.com/... Pete Evans / @p_evans : Everything you need to know about this massive Rogers outage, including confirmation from the company, and some thoughts from tech folks Will be updated as I learn more https://www.cbc.ca/... Tom Warren / @tomwarren : there's a major internet outage going on in Canada right now. Rogers has been down for hours, affecting internet access, some 911 calls, ATMs, and radio stations https://www.theverge.com/...

The Verge

Discussion

  • @netblocks @netblocks on x
    ⚠️ Confirmed: A major internet outage has been registered across #Canada; real-time network data show national connectivity down to 75% of ordinary levels; incident impacts network operator Rogers and other ISPs, with telephony and emergency calls reported unavailable by many 📉 h…
  • @aboutrogers @aboutrogers on x
    We have made progress towards bringing our networks back online & many of our wireless customers are seeing services return. I take full responsibility for ensuring we at Rogers earn back your trust & are there to connect you to what matters. Read more: https://about.rogers.com/.…
  • @rogershelps @rogershelps on x
    https://twitter.com/...
  • @netblocks @netblocks on x
    ⚠️ Update: Canada remains in the midst of a major internet and telecommunications outage ~12 hours after a disruption to the Rogers network 📉 ➡️ National connectivity at 75% of ordinary levels ➡️ High impact to banking and debit card transactions ➡️ Government services affected h…
  • @journeydan Daniel Bader on x
    Pretty remarkable that, after more than 16 hours of downtime and no ETA for a full recovery, Rogers is on the record saying it hasn't identified the cause of the outage. https://twitter.com/...
  • @thejagmeetsingh Jagmeet Singh on x
    This Rogers outage highlights the dangers of our monopolized industry. Emergency services are inaccessible. Interac and Visa networks are down. These are the consequences of a Liberal govt that is fixated on protecting the profits of telecoms giants. https://www.cbc.ca/...
  • @aydenpanhuyzen Ayden Panhuyzen on x
    About a third of Canada is without internet and phone, unable to call 911 in emergency, check on their family, locate their kids who they can't reach by phone using Find My. All because the CRTC and Competition Bureau have allowed 2-3 companies to block nearly all competition. ht…
  • @ibjiyongi @ibjiyongi on x
    Huge internet outage across Canada as their equivalent of Comcast plus AT&T goes down taking wired and mobile services with it. No 911 access for Rogers customers it seems. This is really bad. https://www.cbc.ca/...
  • @loudmouthjulia Julia Alexander on x
    Canadian telco market is technically a oligopoly, but Rogers has maintained significant market share for years (see: huge opposition to acquiring Shaw) — but what's happening now is one prime example of why monopolization in the telecom + broadband sector is inherently disastrous…
  • @elamin88 @elamin88 on x
    Listen I can be internet free for a little while but if I can't tap my little card to buy my little donuts I'm gonna perish https://twitter.com/...
  • @p_evans Pete Evans on x
    Everything you need to know about this massive Rogers outage, including confirmation from the company, and some thoughts from tech folks Will be updated as I learn more https://www.cbc.ca/...
  • @tomwarren Tom Warren on x
    there's a major internet outage going on in Canada right now. Rogers has been down for hours, affecting internet access, some 911 calls, ATMs, and radio stations https://www.theverge.com/...