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Chronicles

The story behind the story

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Up to 70% of Instacart couriers in the US and Canada could walk off the job this weekend, demanding at least a 10% default tip, commissions, and pay by order

Tara Deschamps / Canadian Press :

Canadian Press Tara Deschamps

Context & Ripple Effects

This weekend's walkoff threat is the second time Instacart's courier base has organized at national scale: workers threatened a nationwide strike in March 2020 over hazard pay and protections, and in 2016 a strike threat forced the company to scrap its plan to eliminate tips. The demands now — a 10% default tip, commissions, and pay by order — reach back further still, to the 50% commission cut and drop-off fee reductions of early 2016 that reset courier earnings.

The timing matters because Instacart is not a distressed company: it just reported Q2 revenue of $1.04B on GTV of $10.35B, both up 14% year over year, and forecast third-quarter GTV and core profit above analyst estimates. A labor action touching up to 70% of US and Canadian couriers lands against a company guiding upward.

First-order effects

  • If even part of the 70% walks this weekend, order fulfillment capacity contracts sharply during a peak-demand period, hitting Instacart's Q3 GTV trajectory right after management guided above estimates.
  • Instacart faces direct pressure to change its default tip setting and restore commission-based or per-order pay structures — concessions it has made before under strike threat, as with the 2016 tip reversal.

Second-order effects

  • Competing delivery platforms become the immediate fallback for striking couriers, giving rivals a recruiting window for experienced shoppers without acquisition cost.
  • Retail partners whose shelves Instacart fulfills face weekend fulfillment gaps, strengthening their argument for diversified fulfillment options beyond a single gig platform.

Third-order effects

  • A repeatable pattern is forming where gig-platform labor actions target algorithmic pay settings — default tips, per-order rates, commissions — rather than wages, pushing platforms toward more transparent and negotiable pay formulas.
  • If courier actions keep recurring at scale while the company posts double-digit growth, regulators scrutinizing gig work classification gain concrete evidence that platform pay structures are contested by the workforce itself.

The trend: Gig delivery labor is shifting from one-off protest strikes toward sustained bargaining over the pay algorithms themselves — tips, commissions, per-order rates — as platforms' growth makes them harder to dismiss.

Discussion

  • @clairekelloway Claire Kelloway on x
    “The kind of money that I was making in 20 to 30 hours then, I would probably need to work 100 hours now,” said Harris, who's relocated to Steubenville, Ohio. “I've seen a 70 percent pay cut over the years. It's really not worth it; it's not reliable anymore.” https://twitter.com…
  • @darakerr Dara Kerr on x
    Instacart workers have been calling on customers to #deleteinstacart for weeks and now are planning a walk-off this Saturday. I spoke to workers and organizers to better understand what they're asking for https://themarkup.org/...
  • @gigwc @gigwc on x
    On 10/16, Instacart shoppers are walking off until the company meets their 5 demands. Shoppers are also asking customers to delete the app until Instacart meets these demands. Protesting is effective! This video details a few of our wins: https://www.youtube.com/... 1/4