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Chronicles

The story behind the story

days · browse · Enter similar · o open

Amazon says it will let users opt out of human review of the voice recordings picked up by Alexa, following similar moves by Apple and Google

- Alexa reviewers transcribe, annotate some voice recordings  — Apple, Google suspended human voice review programs this week

Bloomberg Matt Day

Discussion

  • @canterrain Josh Hendrickson on x
    Well, that's a good start. But if Amazon really wants to follow Google's lead, it should make the option opt-IN. Not opt-OUT. Opt-out is the pretty PR option of feel-goods without the providing a customer-first solution. https://twitter.com/...
  • @johnlmacfarlane John MacFarlane on x
    Completely without compass. How about thinking this through from the perspective of what you would choose to say when explaining how this works to a friend? https://twitter.com/...
  • @wired @wired on x
    Whenever a tech company is caught overreaching on user privacy, its default reaction is usually to give users the ability to opt out of its data collection practices. Here's a better idea: Let people opt in, instead https://www.wired.com/...
  • @libshipwreck LibrarianShipwreck on x
    Prediction: within the next year it will be revealed that contractors are in fact still listening... https://www.theverge.com/...
  • @miad Mia Dand on x
    A great example of why you should support independent journalism. “In response to concerns raised by a Guardian story last week over how recordings of Siri queries are used for quality control, Apple is suspending the program worldwide.” #AI #Ethics https://techcrunch.com/...
  • @rustyshelf Russell Ivanovic on x
    What happens on your iPhone stays on your iPhone.* .... *Until it turns it doesn't. Then if the story doesn't get much traction and you don't notice we'll still pretend it does. But when it blows up we'll fix it. Clear? Marketing level 💯 https://twitter.com/...
  • @clry2 Chris Yiu on x
    The real problem here isn't humans listening to a sample of recordings: all machine learning systems need training to improve. It's the delta between people's expectations vs tech company reality that we need to fix - and that will take both sides https://twitter.com/...
  • @reckless Nilay Patel on x
    Here's @backlon on Apple's Siri privacy situation — Apple retains the right to basically keep recordings forever, and today's rushed-out announcement is only about humans grading recordings — not *not saving recordings of you in the first place* https://www.theverge.com/...
  • @backlon Dieter Bohn on x
    Apple's handling of your Siri voice recordings is a really clear sign that its strident privacy stance has given the company a blind spot: when it DOES collect your data, it isn't as good as everybody else at giving you controls for seeing and deleting it https://www.theverge.com…
  • @ibnkhalid_ Ibrahim on x
    “... the company's contractors “regularly” hear confidential and private information while carrying out the grading process, including in-progress drug deals, medical details and people having sex.” Major yikes https://www.theguardian.com/ ...
  • @a_bacci Anna Bacciarelli on x
    And here's the impact of whistleblowing: Apple suspends the programme worldwide. How predictable that public outcry leads to more responsible corporate behaviour, rather than, say, internal review processes... https://techcrunch.com/...
  • @reckless Nilay Patel on x
    Apple definitely made this change because they wanted to and not because reporters kept asking why Google and Amazon were better about this, that's why it was scrambled out in the middle of the night https://www.theverge.com/...
  • @carnage4life Dare Obasanjo on x
    Apple, Amazon & Google have all come under fire for what was a standard industry practice of having humans transcribe speech their voice assistants couldn't understand. Begs the question of what other industry best practices would cause revolt if known? https://techcrunch.com/...
  • @backlon Dieter Bohn on x
    One very important thing to notice about Apple's statement is that it says it has suspended “grading” Siri recordings. That's not the same thing as promising not to store recordings of your voice on its servers. It's just humans grading Siri's accuracy. https://www.theverge.com/.…
  • @malteengeler Malte Engeler on x
    Letting contractors listen to the recording isn't really the issue though, is it? It's the fact that there ARE recording in the first place which e.g. could be subpoenaed any time. https://twitter.com/...
  • @panzer Matthew Panzarino on x
    We are committed to delivering a great Siri experience while protecting user privacy. While we conduct a thorough review, we are suspending Siri grading globally. Additionally, as part of a future software update, users will have the ability to choose to participate in grading."
  • @martinsfp Martin Sfp Bryant on x
    So Apple has suspended humans listening to Siri interactions (and Google has done the same with Assistant in the EU) but let's see how long they both go before quality of service suffers. https://techcrunch.com/...
  • @paulashby Paul Ashby on x
    Hey Siri, please be sure to close that barn door after the last horse leaves, k? #SurveilYourselvesSuckers https://twitter.com/...
  • @markgurman Mark Gurman on x
    When Apple starts grading Siri recordings again, users will be able to opt out. Apple should have added that ability when this discussion of companies listening to voice assistant records started in May.
  • @panzer Matthew Panzarino on x
    It's suspending the program to do a review of the process. Concerns were raised by a Guardian article citing a contractor that was worried the audio snippets contained information that was too personal or potentially identifiable. https://www.theguardian.com/ ...
  • @panzer Matthew Panzarino on x
    So, Apple is: 1. Suspending the program 2. Doing an audit of the process 3. Adding a way for users to explicitly agree that their snippets can be used in this way to improve Siri
  • @panzer Matthew Panzarino on x
    Here she something interesting. Apple has globally suspended its Siri quality control grading program — the process it uses to see whether audio snippets are accurate or if there was an accidental trigger https://twitter.com/...