Discussion

• @klarnaseb Sebastian Siemiatkowski on x

  This is a breakthrough in practical application of AI! Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: - Handles 2/3 rd of our customer service enquires - On par with humans on...

• @charleyma Charley Ma on x

  Seems that copilots for customer support, internal marketing, research, coding, and manual reviews are some of the initial generative AI use cases being explored in financial services 👀

• @sirjoeldean Joel Dean on x

  AI will be a big threat to the BPO sector. From the start of the year, I have been seeing several reports of AI support reps solving issues for customers at high levels of accuracy. Speech models are also improving at a rapid pace. Interesting times ahead.

• @drorpoleg Dror Poleg on x

  Whoa. Klarna used an OpenAI “agent” to handle customer service for 1 month: - Handled 2.3 million conversations, the work of 700 humans - Solved issues in less than 2 mins compared to 11 mins previously - Estimated to drive $40m in new profit for 2024 https://www.klarna.com/...

• @sumitgup Sumit Gupta on x

  The BPO market, which is ~$300B, will be the first major market impacted by Generative AI. But even though Klarna saved $40M, I bet they are paying ~$1M for their chatbot. Effectively $300B BPO market ~= $10B chatbot market. Major profit boost to customer service heavy markets

• @carnage4life Dare Obasanjo on x

  Generative AI can replace 80% of the rote work that knowledge workers perform. You don't need to replace all the work just enough that you need fewer people overall. Answering routine customer service questions is an example of the sort of change that will eliminate 100s of jobs

• @thogge Tyler Hogge on x

  Question: What are the actual use cases of AI that have impact? Klarna CEO: (AI may have more impact as an internal tool to improve operations than as a product enhancer)

• @buccocapital @buccocapital on x

  Klarna's AI assistant doing the work of 700 support agents [image]

• @ericabrescia Erica Brescia on x

  I keep hearing people say AI is “not ready for production”, or that “companies aren't ready for it”. No, it can't do everything we want yet. And no, not all companies are ready. But AI is already good enough for many things. Klarna's CS AI is doing the work of 700 FTEs.

• @tanayj Tanay Jaipuria on x

  Wow Klarna's AI customer support agent is able to handle 2/3rd of the requests by itself in its first month and is doing the job of an equivalent of 700 agents. [image]

• r/ABoringDystopia r on reddit

  Klarna says its AI assistant does the work of 700 people after it laid off 700 people

• r/Layoffs r on reddit

  Klarna says its AI assistant does the work of 700 people after it laid off 700 people

• r/technology r on reddit

  Klarna says its AI assistant does the work of 700 people after it laid off 700 people

• @cnbcovertime @cnbcovertime on x

  A Klarna IPO in 2024? “We'll see...it's not impossible,” @Klarna CEO @Klarnaseb tells @MorganLBrennan @JonFortt @CNBC [video]

• @simonkhalaf Simon Khalaf on x

  I rumors of BNPL's death were slightly exaggerated https://www.bloomberg.com/... :-)

• @mrmbrown Michael Brown on x

  Shareholders will presumably be able to buy now, pay later... *KLARNA SAID TO SOUND OUT BANKS FOR US IPO AT $20 BILLION VALUE