Zendesk agrees to acquire Forethought, which makes AI-powered customer support software, for an undisclosed sum; Forethought has raised $115M TechCrunch 2026-03-16 Julie Bort AI, Forethought, Zendesk Related Coverage Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition Zendesk Zendesk To Acquire Forethought To Expand Self-Improving AI Agents For Customer Service Pulse 2.0 · Amit Chowdhry Zendesk Acquires Forethought to Build Self-Learning AI Agents The AI Economy · Ken Yeung Zendesk acquires Forethought in its biggest deal in two decades The Next Web · Cristian Dina Will Zendesk's Forethought Acquisition Enable True Agentic Resolutions? Futurum · Keith Kirkpatrick Zendesk acquires Forethought, eyes self-improving AI agents Constellation Research · Larry Dignan Zendesk Acquiring AI Customer Service Startup Forethought The Information · Kevin McLaughlin Zendesk to acquire Forethought to expand resolution platform Verdict · Anwesha Pattanaik There are moments where you stop. You look back at the journey, and realize just how rare it is. Today is one of those moments. … Deon Nicholas