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How India's outsourcing industry, which employs 6M+ people and is worth nearly $300B, is racing to adapt as AI promises to automate white-collar work

Artificial intelligence promises to automate the white-collar work that made India a tech powerhouse.  The country is racing to adapt before it's too late.LinkedIn:Paul Mozur.Forums:r/indiaLinkedIn:Paul Mozur:As the world watches for signs of how deeply AI will reshape work, India's outsourcing industry may be the ultimate test case.  —  India is racing to become an AI power. …Forums:r/india:India Built the World's Back Office.  A.I. Is Starting to Shrink It.Expand More For NextUnexpand More For

New York Times

Discussion

  • r/india r on reddit
    India Built the World's Back Office.  A.I. Is Starting to Shrink It.
  • @tvmohandaspai Mohandas Pai on x
    In Defense of India's IT Industry - by Manish Singh. A good sober analysis. Ai is not magic but a great productivity tool. https://indiadispatch.com/...
  • @sumitapahwa Sumita Pahwa on bluesky
    This piece highlights the high stakes of the shift - millions of young ppl from lower middle class families invest in tech courses that will allow them to do this kind of work w/o competitive degrees.  Meanwhile elite founders are betting on the profits they can capture by elimin…
  • @justinhendrix Justin Hendrix on bluesky
    “...India has made itself the world's back office, providing an educated, English-speaking work force to do tasks more cheaply than in the US or Europe.  Now, A.I. threatens to do to India what its outsourcing model did to the rest of the world: replace hundreds of thousands of o…