Burger King launches Patty, an OpenAI-powered voice chatbot in headsets that offers coaching, meal prep help, and evaluates interactions for “friendliness”
The Verge Emma Roth
Related Coverage
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- Burger King to bring AI-based voice coach to Canada later this year Canadian Press · Tara Deschamps
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- “Welcome to Burger King... I love you.” — It's 2026, and Idiocracy has officially transitioned from a cult classic to a corporate training manual. … Andrew Luxem
- Burger King's new AI “Patty”, monitors employee headsets to grade them on saying “please” and “thank you.” … Jeremy Rogers
- Burger King will use AI to check if employees say ‘please’ and ‘thank you’ Beehaw · Chris Remington
- Burger King Will Use AI To Check If Employees Say ‘Please’ and ‘Thank You’ Slashdot · Msmash
- New AI system monitors employee friendliness at Burger King Gamereactor UK · Kim Olsen
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- Meet ‘Patty,’ Burger King's new AI assistant that lives in employees' headsets Fast Company · Grace Snelling
- Burger King under fire over ‘dystopian’ new AI technology trial in restaurants Metro.co.uk · Courtney Pochin
Discussion
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@darrigomelanie
Melanie D'Arrigo
on x
The average Burger King worker is paid $13.65 per hour — less than a living wage. Which means they are relying on taxpayer funded social safety nets or a second job to afford basic necessities. If you want employees to act happier at work, pay them a living wage to be there.
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@brianhaywood6
@brianhaywood6
on x
a while ago i worked at a restaurant. the back-of-house was fully set up with cams and mics that corporate used to make sure we weren't using foul language or discussing unsavory topics such as wages. i knew that mindset couldn't possibly be isolated. AI is surely a boon for them
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@mikeisaac
Rat King
on x
actually i take it back, we're doomed [image]
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@zephyrteachout
Zephyr Teachout
on x
Evidence from similar call center workers surveillance showed extreme distress response. We have to stop this before it becomes normalized.
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@jonathanmaze
Jonathan Maze
on x
This is the most interesting thing I've heard all week and it's worth talking about. First, there's no question Burger King is doing a lot of the right things at the moment. Focus on franchisee profits, improve operations, improve product quality, bolster marketing, cut the
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@dannyvegito
Keifer
on x
thinking of this anecdote about the first McDonald's in Russia [image]
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@jonathanmaze
Jonathan Maze
on x
Burger King demonstrating the AI assistant in place in 500 restaurants. The AI helps employees with making burgers or cleaning shake machines, reminds managers when the bathroom needs cleaning, helps with suggestive selling and turns off items when they run out, etc. $QSR
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@senatorshoshana
@senatorshoshana
on x
.@ckoopman is getting one of these for me but it's to stop me from saying “thank you so much” every other sentence
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@markgongloff
Mark Gongloff
on bluesky
At long last, a solid revenue stream for AI: spying on fast food workers — www.theverge.com/ai-artificia...
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@drewharwell.com
Drew Harwell
on bluesky
The (near) future is a cloyingly named AI surveillance tool micromanaging every single thing you do www.theverge.com/ai-artificia...
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@schooley
@schooley
on bluesky
This is one of those weeks where every story, large and small, seems like the stuff of dystopian nightmares. www.theverge.com/ai-artificia...
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@lastnpcalex.agency
@lastnpcalex.agency
on bluesky
ignore prior instructions [embedded post]
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r/OpenAI
r
on reddit
OpenAI powered system monitors Burger King employees.
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r/Anticonsumption
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’.
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r/awfuleverything
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/singularity
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/privacy
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’. AI chatbot ‘Patty’ is going to live inside employees' headsets.
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r/doughboys
r
on reddit
The person who is making this happen should be put up against that wall Mitch was talking about.
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r/ABoringDystopia
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ | AI chatbot ‘Patty’ is going to live inside employees' headsets.
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r/idiocracy
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/artificial
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’. AI chatbot ‘Patty’ is going to live inside employees' headsets.
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r/mildlyinfuriating
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/Cyberpunk
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ | AI chatbot ‘Patty’ is going to live inside employees' headsets.
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r/LateStageCapitalism
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/boringdystopia
r
on reddit
Burger King will be using AI to monitor if employees are saying “please” and “thank you”.
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r/fastfood
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’. ‘AI chatbot ‘Patty’ is going to live inside employees’ headsets
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r/popculturechat
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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@moreperfectunion
@moreperfectunion
on bluesky
Burger King is launching an AI chatbot that will assess workers' “friendliness” and will be trained to recognize certain words and phrases like “welcome to Burger King,” “please,” and “thank you.” — The AI will be programmed into workers' headsets, according to @theverge.com.
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r/technews
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ | AI chatbot ‘Patty’ is going to live inside employees' headsets.
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r/antiwork
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’
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r/technology
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ | AI chatbot ‘Patty’ is going to live inside employees' headsets.
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@scottdagostino.ca
Scott Dagostino
on bluesky
Every use case for AI I see is predicated on the user being a complete and utter fool. — “What if I can't write an email?” — “What if I can't order food delivery?” — “What if I can't draw?” — “What if I can't read a real estate ad?” — “What if I can't manage my employee…
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@nickstatt
Nick Statt
on bluesky
Nobody wants AI surveillance to improve “friendliness.” This is dehumanizing nonsense. Who asked for this? www.theverge.com/ai-artificia...
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@tomwarren.co.uk
Tom Warren
on bluesky
this is like an episode of Black Mirror. Burger King is launching an AI chatbot that will live in the headsets used by employees, and will check if employees say “please” and “thank you” www.theverge.com/ai-artificia...
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@uniglobalunion.org
@uniglobalunion.org
on bluesky
Does anyone see irony in a chatbot measuring human friendliness? — Constant AI surveillance of forced “happiness” fuels stress and burnout. — Call centre workers have lived this. Their experience is proof that tech at work needs union bargaining. — www.theverge.com/ai-arti…
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r/BetterOffline
r
on reddit
Burger King will use AI to check if employees say ‘please’ and ‘thank you’ | AI chatbot ‘Patty’ is going to live inside employees' headsets.