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Chronicles

The story behind the story

days · browse · Enter similar · o open

Burger King launches Patty, an OpenAI-powered voice chatbot in headsets that offers coaching, meal prep help, and evaluates interactions for “friendliness”

The Verge Emma Roth

Discussion

  • @darrigomelanie Melanie D'Arrigo on x
    The average Burger King worker is paid $13.65 per hour — less than a living wage. Which means they are relying on taxpayer funded social safety nets or a second job to afford basic necessities. If you want employees to act happier at work, pay them a living wage to be there.
  • @brianhaywood6 @brianhaywood6 on x
    a while ago i worked at a restaurant. the back-of-house was fully set up with cams and mics that corporate used to make sure we weren't using foul language or discussing unsavory topics such as wages. i knew that mindset couldn't possibly be isolated. AI is surely a boon for them
  • @mikeisaac Rat King on x
    actually i take it back, we're doomed [image]
  • @zephyrteachout Zephyr Teachout on x
    Evidence from similar call center workers surveillance showed extreme distress response. We have to stop this before it becomes normalized.
  • @jonathanmaze Jonathan Maze on x
    This is the most interesting thing I've heard all week and it's worth talking about. First, there's no question Burger King is doing a lot of the right things at the moment. Focus on franchisee profits, improve operations, improve product quality, bolster marketing, cut the
  • @dannyvegito Keifer on x
    thinking of this anecdote about the first McDonald's in Russia [image]
  • @jonathanmaze Jonathan Maze on x
    Burger King demonstrating the AI assistant in place in 500 restaurants. The AI helps employees with making burgers or cleaning shake machines, reminds managers when the bathroom needs cleaning, helps with suggestive selling and turns off items when they run out, etc. $QSR
  • @senatorshoshana @senatorshoshana on x
    .@ckoopman is getting one of these for me but it's to stop me from saying “thank you so much” every other sentence
  • @markgongloff Mark Gongloff on bluesky
    At long last, a solid revenue stream for AI: spying on fast food workers  —  www.theverge.com/ai-artificia...
  • @drewharwell.com Drew Harwell on bluesky
    The (near) future is a cloyingly named AI surveillance tool micromanaging every single thing you do www.theverge.com/ai-artificia...
  • @schooley @schooley on bluesky
    This is one of those weeks where every story, large and small, seems like the stuff of dystopian nightmares. www.theverge.com/ai-artificia...
  • @lastnpcalex.agency @lastnpcalex.agency on bluesky
    ignore prior instructions [embedded post]
  • r/OpenAI r on reddit
    OpenAI powered system monitors Burger King employees.
  • r/Anticonsumption r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’.
  • r/awfuleverything r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/singularity r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/privacy r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’.  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • r/doughboys r on reddit
    The person who is making this happen should be put up against that wall Mitch was talking about.
  • r/ABoringDystopia r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’ |  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • r/idiocracy r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/artificial r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’.  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • r/mildlyinfuriating r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/Cyberpunk r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’ |  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • r/LateStageCapitalism r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/boringdystopia r on reddit
    Burger King will be using AI to monitor if employees are saying “please” and “thank you”.
  • r/fastfood r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’.  ‘AI chatbot ‘Patty’ is going to live inside employees’ headsets
  • r/popculturechat r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • @moreperfectunion @moreperfectunion on bluesky
    Burger King is launching an AI chatbot that will assess workers' “friendliness” and will be trained to recognize certain words and phrases like “welcome to Burger King,” “please,” and “thank you.”  —  The AI will be programmed into workers' headsets, according to @theverge.com.
  • r/technews r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’ |  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • r/antiwork r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’
  • r/technology r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’ |  AI chatbot ‘Patty’ is going to live inside employees' headsets.
  • @scottdagostino.ca Scott Dagostino on bluesky
    Every use case for AI I see is predicated on the user being a complete and utter fool.  —  “What if I can't write an email?”  —  “What if I can't order food delivery?”  —  “What if I can't draw?”  —  “What if I can't read a real estate ad?”  —  “What if I can't manage my employee…
  • @nickstatt Nick Statt on bluesky
    Nobody wants AI surveillance to improve “friendliness.”  This is dehumanizing nonsense.  Who asked for this? www.theverge.com/ai-artificia...
  • @tomwarren.co.uk Tom Warren on bluesky
    this is like an episode of Black Mirror.  Burger King is launching an AI chatbot that will live in the headsets used by employees, and will check if employees say “please” and “thank you” www.theverge.com/ai-artificia...
  • @uniglobalunion.org @uniglobalunion.org on bluesky
    Does anyone see irony in a chatbot measuring human friendliness?  —  Constant AI surveillance of forced “happiness” fuels stress and burnout.  —  Call centre workers have lived this.  Their experience is proof that tech at work needs union bargaining.  —  www.theverge.com/ai-arti…
  • r/BetterOffline r on reddit
    Burger King will use AI to check if employees say ‘please’ and ‘thank you’ |  AI chatbot ‘Patty’ is going to live inside employees' headsets.