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Chronicles

The story behind the story

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New York Attorney General Eric T. Schneiderman opens investigation into Devumi, the company that sells millions of fake followers to celebs, journalists, others

New York Times Nicholas Confessore

Context & Ripple Effects

This investigation follows the New York Times' reporting on how Devumi runs 3.5 million-plus automated Twitter accounts, sometimes built on stolen social identities, to sell followers and retweets to more than 200,000 customers including celebrities and journalists. Attorney General Eric T. Schneiderman's office is treating that marketplace of manufactured influence as a consumer-fraud matter rather than a platform-moderation problem.

It also fits a broader enforcement streak from the same office, which weeks later would open an inquiry into cryptocurrency exchanges including Coinbase and Kraken. The Devumi case ultimately produced a precedent-setting settlement declaring the sale of fake followers and likes illegal in New York, and later an FTC settlement alongside action against Sunday Riley over fake reviews.

First-order effects

  • Devumi and its 200,000-plus customers face legal exposure for the first time: the state is asserting that selling followers and retweets — and using stolen identities to do it — falls under consumer and deceptive-practices law.

Second-order effects

  • Marketing agencies buying Instagram influencer campaigns accelerate adoption of bot-detection vendors, since brands now need proof that audiences are real before paying for them.

Third-order effects

  • If the pattern holds, enforcement against fabricated engagement becomes a template other states and federal agencies copy, shifting the burden of audience authenticity onto sellers and platforms rather than buyers.

The trend: Regulators are moving from treating fake social-media engagement as a platform nuisance to prosecuting it as consumer fraud, with New York setting the template.

Discussion

  • Vox Emily Stewart on x
    New York attorney general launches investigation into bot factory after Times exposé
  • @jmunozactor Javier Muoz on x
    “At least 55,000 of its “bot” accounts used names, pictures, hometowns and other details taken from people on Twitter. The real users hailed from every U.S. state, including New York, and dozens of countries, a Times analysis found.” http://www.nytimes.com/...
  • @securedemocracy Securing Democracy on x
    The follower factory exposed by the @nytimes is likely the tip of a very large iceburg. And while most of this fraud is somewhat benign, we have to remember that these fake accounts can boost the popularity of policy positions as well as D list celebs. http://www.nytimes.com/...