The letter argues that scaling and time-horizon trends point to far greater AI capabilities in the coming decade.
Rising incomes, inexpensive smartphones and data, new logistics, and mobile-first platforms are driving expansion of fast-delivery apps into smaller Indian cities and broadening consumption beyond the urban elite.
Zoho CRM Plus delivered thoughtful customer experience (CX) improvements in 2025, marking 11 years of building its customer experience platform to support organizations as customer expectations and channels evolved.