Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally.
Decagon, which offers AI customer service agents, raised a $250M Series D led by Coatue and Index Ventures at a $4.5B valuation, up from $1.5B in June 2025
Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion …
Decagon, which offers AI-powered customer service agents, raised a $250M Series D led by Coatue and Index Ventures at a $4.5B valuation, up from $1.5B in June
Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion …
Deepgram, which is building enterprise voice recognition AI tech, raised a $130M Series C led by AVP at a $1.3B valuation, taking its total funding to $215M+
Usage of voice AI in sales, marketing, customer support, and consumer applications has shot up in the last few years.
Interviews with copywriters on generative AI's impact: their work used for training, layoffs, wages and rates in free fall, freelancers losing clients, and more
www.bloodinthemachine.com/p/i-was- forc... Dare Obasanjo / @carnage4life : “I managed bots replacing my team until they replaced me.” A former support lead's warning. This piece details AI erasing c...
Google confirms hackers stole Salesforce-stored data from 200+ companies via a supply chain hack involving Gainsight, which provides a customer support platform
Google has confirmed that hackers have stolen the Salesforce-stored data of more than 200 companies in a large-scale supply chain hack.
Giga, which develops voice-based AI agents for customer support, raised a $61M Series A led by Redpoint with participation from Y Combinator and Nexus
Beatrice Nolan / Fortune :
Q&A with Bret Taylor, CEO of Sierra and chairman of OpenAI, on Sierra's AI customer support agents, AGI, Sam Altman's comments on the AI bubble, and more
Welcome to Decoder. This is Alex Heath. For my final episode as your Thursday guest host, I recently sat down with Bret Taylor …
Cloudflare says attackers accessed a Salesforce instance it uses for internal customer case management and customer support, the latest Salesloft Drift breach
Cloudflare is the latest company impacted in a recent string of Salesloft Drift breaches, part of a supply-chain attack disclosed last week.
Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work
but remains deeply skeptical of AGI, which he likens to hypnosis Maria Garcia / Implicator.ai : Salesforce's AI agents slice support workforce by ~45%—weeks after Benioff said humans were essential Cr...