Victims of hacked Facebook accounts say Meta's customer support is largely unhelpful; Meta has no new initiatives for helping people recover their accounts
Tatum Hunter / Washington Post : Tweets: @advashutoshbjp , @stephenjhunter1 , @cauldwellkelly , @socalmom , @japster2008 , @sjvn , @tatum_hunter_ , @dannygroner , @tatum_hunter_ , and @kritims1 Tweets: @advashutoshbjp : Dear @facebook @facebookapp I am unable to log into my Facebook Account Since 2 weeks!! Not able to get the login code if I get the login code not able to log into my account, help me to resolve this issue! https://twitter.com/... Stephen Hunter / @stephenjhunter1 : I'm still here everyone! But has anyone seen my keys to @instagram and @facebook? I was hacked and got disabled. Thanks @Meta for taking it all down through no fault of my own and temporarily halting my business! Please let me back in - I have work to do!! https://twitter.com/... Kelly Cauldwell / @cauldwellkelly : Find it disgusting @Meta doesn't have a live chat or real person to speak to when your @facebook account gets hacked considering gdpr laws and data breaches two days I have been trying to reach out with very little help @socalmom : As bad as things are getting here... a reminder that Facebook is a garbage platform. https://www.washingtonpost.com/ ... Melanie Jappy / @japster2008 : I can empathise. It took me 6 weeks to get our company account back. And only because I knew someone that knew someone at @meta. I too considered just squatting in the Meta offices until someone did someone. It makes you desperate. Tears were shed. https://twitter.com/... Steven J. Vaughan-Nichols / @sjvn : The long, lonely wait to recover a hacked #Facebook account https://www.washingtonpost.com/ ... It's not just #Twitter that treats its users badly. Tatum Hunter / @tatum_hunter_ : We've received hundreds of emails from desperate people trying to get back into their accounts. The whole problem says something about who Meta generates value for, and who they consider their customer. Danny Groner / @dannygroner : @Tatum_Hunter_ Good angle. Tatum Hunter / @tatum_hunter_ : Hack victims spent months going in circles with Facebook's automated account recovery system. They lost evenings and weekends. Some lost tens of thousands of dollars in income. Some lost their main social lifelines and sources of support. @kritims1 : Just another reason to ensure you do not need @facebook It is sad, that FB is all about Advertising dollars and ZERO support for the people that actually generate those dollars. Get rid of FB https://twitter.com/...
Hack victims spent months going in circles with Facebook's automated account recovery system. They lost evenings and weekends. Some lost tens of thousands of dollars in income. Some lost their main social lifelines and sources of support.
I can empathise. It took me 6 weeks to get our company account back. And only because I knew someone that knew someone at @meta. I too considered just squatting in the Meta offices until someone did someone. It makes you desperate. Tears were shed. https://twitter.com/...
Just another reason to ensure you do not need @facebook It is sad, that FB is all about Advertising dollars and ZERO support for the people that actually generate those dollars. Get rid of FB https://twitter.com/...
Find it disgusting @Meta doesn't have a live chat or real person to speak to when your @facebook account gets hacked considering gdpr laws and data breaches two days I have been trying to reach out with very little help
Dear @facebook @facebookapp I am unable to log into my Facebook Account Since 2 weeks!! Not able to get the login code if I get the login code not able to log into my account, help me to resolve this issue! https://twitter.com/...
I'm still here everyone! But has anyone seen my keys to @instagram and @facebook? I was hacked and got disabled. Thanks @Meta for taking it all down through no fault of my own and temporarily halting my business! Please let me back in - I have work to do!! https://twitter.com/...
We've received hundreds of emails from desperate people trying to get back into their accounts. The whole problem says something about who Meta generates value for, and who they consider their customer.
Interviewed by Washington Post again! Facebook's lack of security still affects its users, especially small business owners. Read more below. Need help? Check @hackedcom https://www.washingtonpost.com/ ...