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Chronicles

The story behind the story

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Samsung says hackers stole some customer data, including names, contact and product registration information, in a breach of its US systems in late July 2022

U.S. electronics giant Samsung has confirmed a data breach affecting customers' personal information.

TechCrunch

Context & Ripple Effects

Samsung had already disclosed a March incident involving internal company material and Galaxy-related source code while saying customer data was unaffected. The new US-system incident brings customer records into the breach history, shifting attention from engineering assets to information tied to product owners. Samsung also previously disclosed a website incident that showed some users other customers’ data, giving the latest disclosure a longer customer-data-security backdrop.

First-order effects

  • Affected Samsung customers have had names, contact details and product-registration information exposed from the company’s US systems.
  • Samsung’s breach response now has to address a customer-data incident distinct from the earlier exposure of internal Galaxy-related source code.

Second-order effects

  • The incident expands security scrutiny from Samsung’s internal development environment to the customer and registration systems that connect its products to their owners.
  • Samsung’s previous website disclosure and a Sprint customer-data incident through Samsung’s website make partner- and customer-facing web systems a more consequential part of the company’s security record.

Third-order effects

  • If Samsung continues to disclose incidents across source-code repositories and customer-facing systems, electronics makers will face a broader security mandate spanning product development, web services and lifecycle registration data.

The trend: Consumer-electronics security is becoming an end-to-end systems issue as breaches reach both proprietary product assets and customer-service data.

Discussion

  • @zackwhittaker Zack Whittaker on x
    New: Samsung says customer data was stolen by a hacker in a July data breach. It was announced today, Friday, hours before the start of a long holiday weekend in the U.S. https://techcrunch.com/...
  • @dcseifert Dan ‘Thoughtful Grunge’ Seifert on x
    this was a fun notice to get the day after setting up a new $1800 Samsung phone https://twitter.com/...
  • @iphonedo Faruk on x
    Apparently Samsung US got hacked on August 4th 2022, they sent an e-mail about it this morning. I don't remember giving Samsung my SSN or Credit Card information which they say is NOT breached, but then they want you to check your credit score anyway. https://www.samsung.com/... …
  • @suka_hiroaki Andreas Proschofsky on x
    Very unfortunate incident. But really bad is how Samsung is trying to bury the story by announcing it today. https://twitter.com/...
  • @ryanaraine Ryan Naraine on x
    On Friday, ahead of the long Labor Day weekend, Samsung issues a press release that starts, like, so: “At Samsung, security is a top priority.” https://www.samsung.com/...
  • @zackwhittaker Zack Whittaker on x
    Samsung said in its statement that Social Security numbers and credit/debit card numbers were not affected by the breach. It's not clear why Samsung has Social Security numbers to begin with. More on this breach as it becomes available: https://techcrunch.com/... https://twitter.…
  • @zackwhittaker Zack Whittaker on x
    When reached by email, Samsung (via crisis PR firm Edelman) has declined to tell us how many people are affected by this data breach, what specific data was taken — or what “demographic data” includes — and why it took more than a month to alert customers. https://techcrunch.com/…
  • @ronamadeo Ron Amadeo on x
    “Social Security numbers and credit card numbers were not affected” Hold up: why does Samsung have social security numbers? https://twitter.com/...
  • @alexmartin Alexander Martin on x
    New: Samsung has confirmed it “recently” discovered a cybersecurity incident in late July in which an unauthorised third party accessed customers' personal information from some of the company's US systems. https://www.samsung.com/...
  • @nirave @nirave on x
    Looks like #Samsung had a data breach. I'm one of the folks who received an email that basically says the same thing as this page... https://www.samsung.com/...
  • @harry_jerry Harpreet Singh on x
    Looks like Samsung had a breach. https://twitter.com/...
  • @craputation Walter Matuschanskayasky on x
    samsung data breach and all you get is a half-assed sorry and a free credit report https://twitter.com/...