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Meta locks out some users, whether they had enabled Facebook Protect or not, after asking them to activate the security feature in a spam-like message in March

And some can't get in even if they turned it on  —  Early in March, a bunch of Facebook users got a mysterious, spam-like email titled …

The Verge Barbara Krasnoff

Discussion

  • @olivia_thiessen @olivia_thiessen on x
    I got locked out from Facebook indefinitely today because I didn't respond to emails from FB (that looked like a scam) about its new Facebook Protect system, which I was required to enable by today. So far, the text and security key options don't work, many report. https://twitte…
  • @anthesguerra Anthony Q. Esguerra on x
    My Facebook account, which has Facebook Protect, two-factor authentication and backup codes, was compromised at around 1:49 am this morning. Someone who appears to be in Vietnam posted nude photos of girls. And then there were Marcos posts and comments. @Meta https://twitter.com/…
  • @simone_dealba Simone De Alba on x
    Anyone else having major issues with Facebook protect? Completely locked out of my account. Then running into glitches and tech issues when trying to fix the problem 😑😑😑😑
  • @anthesguerra Anthony Q. Esguerra on x
    Just week ago, @Meta prompted me to activate Facebook Protect which is supposedly an “advanced security” for accounts that “can impact a lot of people.” Yet, this happened. https://twitter.com/...
  • @realmikemorrell Mike Morrell on x
    Dear @FacebookApp: Your new Facebook Protect, which I didn't ask for, keeps texting me an identical two-factor verification code, which continues to not work. I'm now effectively locked out of my account. This is heightened security? Guess I'll spend more time on Twitter... @Meta
  • @itzzdaniela Daniela on x
    this Facebook protect thing is so annoying because it's not letting me turn it on and I need Facebook for work so I'm really hoping Facebook fixes the stupid code
  • @realtracewood1 @realtracewood1 on x
    Facebook locked my account in order to force me to enable “Facebook Protect”. However all 3 forms of verification have “technical problems” they're working to fix. So Meta is pathetic AND incompetent.
  • @maxhpf @maxhpf on x
    So Facebook locks me out my account because I didn't activate Facebook Protect?! That's wild... https://twitter.com/...
  • @sosyolohija @sosyolohija on x
    SKETCHY!!!!! https://twitter.com/...
  • @cloudbaby1998 Led Tasso on x
    @anthesguerra @Meta [Someone correct me if I'm wrong] I think these hackers are using a VPN to conceal their real locations. Nasa Pinas talaga yan sila.
  • @ngleicher Nathaniel Gleicher on x
    4/ We're continuing to improve the enrollment process and notifications to avoid confusion and will keep iterating. Part of our goal is to get everyone in these communities protected by baseline security measures.
  • @ngleicher Nathaniel Gleicher on x
    3/ Here is what's under the hood: https://twitter.com/...
  • @jhhconsults Jennifer Hale Holman on x
    @RealMikeMorrell ... Really threw off my morning; managing my org's FB and my agency's clients is important and it slowed down my whole day. Thx Zuck
  • @anthesguerra Anthony Q. Esguerra on x
    The Windows PC in Mai Ha, Vietnam is an unknown device. I only use iOS and MacOS. Logged out of other devices immediately. https://twitter.com/...
  • @hexadecim8 @hexadecim8 on x
    Oldheads when Facebook locks them out of their favorite conspiracy group https://twitter.com/... https://twitter.com/...
  • @ngleicher Nathaniel Gleicher on x
    2/ The first deadline for mandatory enrollment in the US was yesterday, so wanted to share additional info about how to complete enrollment if you're part of the program: https://www.facebook.com/...
  • @epicswitzer @epicswitzer on x
    I am still having this issue. Unable to log into my Facebook an no response from support @Meta https://twitter.com/...
  • @itstherene @itstherene on x
    @anthesguerra @Meta Has Facebook responded to this? Such a serious attack on a journalist actively reporting on the election...
  • @bamawriter Bobby Mathews on x
    “Facebook protect” is some fucking bullshit.
  • @ngleicher Nathaniel Gleicher on x
    5/ We're looking into isolated examples where people may need help enrolling in the program. Thank you for your patience and we really appreciate people taking steps to secure their accounts.
  • @ngleicher Nathaniel Gleicher on x
    1/ We continue to roll out Facebook Protect (now in 50+ countries), our security program that includes mandatory 2FA for people who are most likely to be targeted by malicious hackers: activists, journalists, political campaigns, etc.🧵
  • @anthesguerra Anthony Q. Esguerra on x
    I got this warning displayed on my Facebook account. I immediately deleted the post and started a security check, then changed my password. The app also prompted me to change my primary email, which I did. https://twitter.com/...
  • @s4mpl31981 Andrew Sample on x
    I can't access my #Facebook or #Instagram. This Facebook Protect has locked me out of everything. I've been doing what they ask for several days but when I request a code to be sent to my cellphone it doesn't, and the two factor auth which doesn't work either. Help https://twitte…
  • @anthesguerra Anthony Q. Esguerra on x
    I thought it was over: changed the password, changed my primary email, changed my emails passwords. Then I got messages from friends who said my account was sharing fake news links about Marcos. I was actually half asleep at this point. Bigla akong nagising ulit. https://twitter.…
  • @anthesguerra Anthony Q. Esguerra on x
    Please note that this comment made on @ABSCBNNews using my verified Facebook account is fake. Let me know if you see this elsewhere. https://twitter.com/...
  • @goodkidbikecity @goodkidbikecity on x
    No one gets hacked and posts pro-Leni stuff. Lahat Marcos/Duterte content. Grabe talaga. FB could do something about this if they wanted to, or are we just another goddamn experiment again? https://twitter.com/...
  • @bamawriter Bobby Mathews on x
    And by bullshit I mean it's stalling out in its 2-factor authentication process, no matter if it's a code generator or via text. https://twitter.com/...
  • @arrownation @arrownation on x
    @Facebook @Meta #Facebook #FacebookProtect FB Tool is taking forever to authenticate . The process is timing out for all users with many followers, get it fixed pilgrim! https://twitter.com/...
  • @anthesguerra Anthony Q. Esguerra on x
    There was another unauthorized access to my account. As I was busy doing the security steps, my account was already posting dangerous libelous comment. https://twitter.com/...
  • @0x Ezra ‘God’ Olubi on x
    basically, facebook conducted a phishing test on some of its users and locked the accounts of those who passed. https://www.theverge.com/... https://twitter.com/...
  • @gregholmannl Gregory Holman on x
    I'm currently dealing with this, as if I don't have other things to do! I saw Facebook's security email earlier this month; it looked like social engineering spam and I ignored it. Hey @facebookapp @meta, could you get your product to function, already? https://www.theverge.com/.…
  • @mattnavarra Matt Navarra on x
    I was tempted to ignore Facebook's demands for me to turn on Facebook Protect. https://twitter.com/...
  • @zackwhittaker Zack Whittaker on x
    Facebook/Meta hasn't exactly had the greatest track record with 2FA over the years. If you recall back in 2018, @riptari reported that Facebook was repurposing phone numbers, used for protecting users' Facebook accounts with 2FA, for targeted advertising. https://techcrunch.com/.…
  • @gcluley Graham Cluley on x
    Credit where it's due, in the long run Facebook is actually doing you a favour by locking you out of your account... https://twitter.com/...
  • @zackwhittaker Zack Whittaker on x
    Starting to think Meta/Facebook isn't actually very good at doing the security! https://www.theverge.com/...
  • @tunkuv Tunku Varadarajan on x
    My loathing for @Meta & Facebook is stratospheric. https://twitter.com/...
  • @danagentrylv Dana Resnick Gentry on x
    This is me. Locked out of @facebookapp for not turning on some security feature and unable to get back in. Oy. https://www.theverge.com/... via @Verge