Discussion

• @ali_lev Alexandra S. Levine on x

  NEW: A top suicide hotline is collecting data from people's darkest moments and sharing it with a for-profit company that is using the data to build and sell customer service software. Our @POLITICO report on Crisis Text Line: https://www.politico.com/...

• @andy_sellars Andy Sellars on x

  The second half of this headline is my nominee for the Understatement Hall of Fame. https://subscriber.politicopro.com/ ... https://twitter.com/...

• @profcarroll David Carroll on x

  We need a GDPR for the USA and we need it now because non-profits should not be exempt from data protection and anonymization is a reckless myth that only a horizontal data privacy mechanism can reconcile. The key idea is we need a regulation that applies GENERALLY to everything.…

• @feraljokes Jake Flores on x

  Oh cool they're data mining our suicide notes https://twitter.com/...

• @b_resnick Brian Resnick on x

  Wow. It's simply ridiculous to think that someone would read a 50-paragraph disclosure during a crisis situation where they are reaching out for urgent help https://twitter.com/...

• @shannonvallor Shannon Vallor on x

  So many things wrong with this but can we talk about the abuse of the word ‘empathy’ by people selling other people's pain https://twitter.com/...

• @extantcmw @extantcmw on x

  “Largest mental health dataset in the world” A suicide hotline collecting your self-harm texts & using them to build a Customer Service chatbot feels too on-the-nose. (also facebook & whatsapp bought the data but promise they're “not using it") https://www.politico.com/...

• @danielleiat @danielleiat on x

  this is so disappointing. @CrisisTextLine has been helpful to me and I've recommended it to others. I would not have done that if I'd known they'd exploit people in this way. https://twitter.com/...

• @bkingdc Bob King on x

  An important story by @POLITICO's @Ali_Lev on Silicon Valley-style data privacy concerns entering the nonprofit world of mental health crisis counseling: https://www.politico.com/... https://twitter.com/...

• @abhinemani Abhi Nemani on x

  This breaks my heart. I considered CTL as shining example of what's possible for mental health support through tech. I tried to bring it to cities in the past and have taught its (good) data practices in class... I suppose it remains an example of a kind. No shine, just shame. ht…

• @amp6 Anna Mehler Paperny on x

  A prominent mental health hotline is using data from people's crises to power customer service software. https://www.politico.com/...

• @pt Parker on x

  I feel we should have a referendum where people are asked to vote on whether they like “this site used cookies, please click accept” laws. Let the people decide. https://twitter.com/...

• @hypervisible @hypervisible on x

  Facebook is involved. Quelle surprise. https://twitter.com/...

• @hypervisible @hypervisible on x

  Seriously. WTF. https://t.co/VevZbfRVJm

• @aahaworth Adam Haworth on x

  Crisis Text Line's technology powers the London-based Shout text mental health service. I'm not sure they'll be too happy putting the CTL logo on every page of their website after this story. https://twitter.com/...

• @kensweet Ken Sweet on x

  The company argues that selling this date is allowed in its terms and conditions, but let's be blunt: no one reads the terms and conditions and a person on the edge of suicide is *definitely* not reading a terms and conditions page before they call for help. https://twitter.com/.…

• @jjvincent James Vincent on x

  horrible stuff — a non-profit named Crisis Text Line that offers outreach to people worried about suicide, self-harm etc, has been harvesting conversations to use as training data for an AI customer service startup https://www.politico.com/...

• @jason_kint Jason Kint on x

  No. No. No. This is just terrible. You don't do this. I 100% agree with this quote, they “may have legal consent, but do they have actual meaningful, emotional, fully understood consent?” https://www.politico.com/...

• @kimzetter Kim Zetter on x

  When you think there's no new way your privacy and information can be exploited, someone comes up with one https://twitter.com/...

• @ericgeller Eric Geller on x

  Holy cow, this @Ali_Lev story... https://www.politico.com/... https://twitter.com/...