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Chronicles

The story behind the story

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A look at the harsh reality of working for on-demand delivery apps in NYC, including fluctuating pay and relentless time pressure, and labor organizing efforts

New Yorkers need to push for real employment protections for food delivery workers, who are literally risking their lives to feed you. https://twitter.com/... @nymag : @joshdzieza ... The costs add up: bikes, cold-weather gear, garages, maintenance. So while DoorDash claims Manhattan workers make $33 per hour, including tips, when you factor in expenses, delivery workers have a base pay of $7.87 per hour, according to one recent study https://www.curbed.com/... https://twitter.com/... @emmaspecter : it's been, to say the least, interesting to examine my relationship to delivery food/reliance on systemically mistreated, underpaid & underprotected workers as a person w binge eating disorder. would be curious about the various relationships that delivery workers have w food! https://twitter.com/... Ben Wessel / @benwessel : Couldn't tear myself away from this amazing piece. And call me one-track-minded, but I can see all the ways the #BuildBackBetter plan could help some of these problems, from immigration reform to safer streets to cheaper e-bikes. Let's get this thing done https://twitter.com/... Chief Justice Keef / @ohip13 : Now look what we have here before us. We've got the Grubhubs sitting next to the Ubers. We've got the Dashers sitting next to the Caviars. That... is the way things ought to be. 60,000 soldiers. Now there ain't but 20,000 police in the whole town. CAN YOU DIG IT? CAN YOU DIG IT? https://twitter.com/... https://twitter.com/... Sowmya Krishnamurthy / @sowmyak : “Cesar recently biked from 77th on the Upper East Side 18 blocks south and over the Ed Koch Queensboro Bridge, then up through Long Island City and over another bridge to Roosevelt Island, all to deliver a single slice of cake for no tip at all.” https://twitter.com/... Ethan Brown / @ethanbrown72 : Remarkable piece about delivery workers in NYC, especially so for its many accounts of worker encounters with police; they're at once totally indifferent to crime and predatory to people just trying to make a living. https://www.curbed.com/... https://twitter.com/... @dongwon : this piece is phenomenal and everyone should read it https://twitter.com/... LinearA / @linearao3 : The confluence of labor, immigration, crime, policing, technology, regulation, and organization traced here is downright phenomenal. https://twitter.com/... Josh Dzieza / @joshdzieza : Apps change consumer behavior by offering subsidized delivery for small items from far away. Workers showed me orders for a single bagel delivered from 60 blocks away, a $3 side of beans for a 4-cent tip, and an ice-cream cone for no tip at all. https://www.theverge.com/... Josh Dzieza / @joshdzieza : The apps control workers using game-like systems of rewards and penalties. Workers call it the patrón fantasma, the phantom boss — quick to punish you for being late but no help when you doored and have to go to the hospital. https://www.theverge.com/... @xaiax : If you tip less than $5 on any order of anything from any distance you should be blocked from using any delivery service. (Also the stores sending out deliveries should pay a living wage and make tips unnecessary, in that order.) https://twitter.com/... Jaya Saxena / @jayasax : Truly an incredible report https://www.theverge.com/... Julia Vitullo-Martin / @juliamanhattan : “Once you go onto that bridge, it's another world,” a frequent Willis Avenue crosser said. “You ever see wildlife with the wildebeest trying to cross with the crocodiles? That's the crocodiles over there. We're the wildebeests just trying to get by.” via @joshdzieza https://twitter.com/... James Vincent / @jjvincent : A phenomenal piece from josh - does what the best labour reporting does and makes you really feel the realities of someone else's work. https://twitter.com/...

The Verge Josh Dzieza

Discussion

  • @joshdzieza Josh Dzieza on x
    When delivering for apps, workers no longer have a restaurant to provide shelter. They've had to improvise replacements like taking refuge in bank lobbies during storms and using parking garages as break rooms and battery-charging stations. https://www.theverge.com/... https://tw…
  • @dongwon @dongwon on x
    this piece is phenomenal and everyone should read it https://twitter.com/...
  • @linearao3 LinearA on x
    The confluence of labor, immigration, crime, policing, technology, regulation, and organization traced here is downright phenomenal. https://twitter.com/...
  • @joshdzieza Josh Dzieza on x
    Apps change consumer behavior by offering subsidized delivery for small items from far away. Workers showed me orders for a single bagel delivered from 60 blocks away, a $3 side of beans for a 4-cent tip, and an ice-cream cone for no tip at all. https://www.theverge.com/...
  • @joshdzieza Josh Dzieza on x
    The apps control workers using game-like systems of rewards and penalties. Workers call it the patrón fantasma, the phantom boss — quick to punish you for being late but no help when you doored and have to go to the hospital. https://www.theverge.com/...
  • @emmaspecter @emmaspecter on x
    it's been, to say the least, interesting to examine my relationship to delivery food/reliance on systemically mistreated, underpaid & underprotected workers as a person w binge eating disorder. would be curious about the various relationships that delivery workers have w food! ht…
  • @ryanlcooper Ryan Cooper on x
    this story is about NYC, but still a good window into how cops barely even care about crime. just getting precincts to respond to chronic grand larceny is like pulling teeth https://www.curbed.com/... https://twitter.com/...
  • @jjvincent James Vincent on x
    Their work is enabled by tech (electric bikes and GPS), they're haunted by the phantom boss of the algorithm, and survive only through an improvised infrastructure of mutual aid. No job better captures our current path than the delivery worker https://www.theverge.com/...
  • @benwessel Ben Wessel on x
    Couldn't tear myself away from this amazing piece. And call me one-track-minded, but I can see all the ways the #BuildBackBetter plan could help some of these problems, from immigration reform to safer streets to cheaper e-bikes. Let's get this thing done https://twitter.com/...
  • @ohip13 Chief Justice Keef on x
    Now look what we have here before us. We've got the Grubhubs sitting next to the Ubers. We've got the Dashers sitting next to the Caviars. That... is the way things ought to be. 60,000 soldiers. Now there ain't but 20,000 police in the whole town. CAN YOU DIG IT? CAN YOU DIG IT? …
  • @sowmyak Sowmya Krishnamurthy on x
    “Cesar recently biked from 77th on the Upper East Side 18 blocks south and over the Ed Koch Queensboro Bridge, then up through Long Island City and over another bridge to Roosevelt Island, all to deliver a single slice of cake for no tip at all.” https://twitter.com/...
  • @xaiax @xaiax on x
    If you tip less than $5 on any order of anything from any distance you should be blocked from using any delivery service. (Also the stores sending out deliveries should pay a living wage and make tips unnecessary, in that order.) https://twitter.com/...
  • @alexnpress Alex Press on x
    incredible reporting https://www.curbed.com/...
  • @nymag @nymag on x
    @joshdzieza ... The costs add up: bikes, cold-weather gear, garages, maintenance. So while DoorDash claims Manhattan workers make $33 per hour, including tips, when you factor in expenses, delivery workers have a base pay of $7.87 per hour, according to one recent study https://w…
  • @bigblackjacobin Edward Ongweso Jr on x
    easily the best reporting on delivery workers i've read in years. only a handful of pieces bother centering workers this much and this long so that you see the infrastructure they cobble together to survive despite deeply exploitative & unsafe conditions https://www.curbed.com/..…
  • @jayasax Jaya Saxena on x
    Truly an incredible report https://www.theverge.com/...
  • @ethanbrown72 Ethan Brown on x
    Remarkable piece about delivery workers in NYC, especially so for its many accounts of worker encounters with police; they're at once totally indifferent to crime and predatory to people just trying to make a living. https://www.curbed.com/... https://twitter.com/...
  • @juliamanhattan Julia Vitullo-Martin on x
    “Once you go onto that bridge, it's another world,” a frequent Willis Avenue crosser said. “You ever see wildlife with the wildebeest trying to cross with the crocodiles? That's the crocodiles over there. We're the wildebeests just trying to get by.” via @joshdzieza https://twitt…
  • @jjvincent James Vincent on x
    A phenomenal piece from josh - does what the best labour reporting does and makes you really feel the realities of someone else's work. https://twitter.com/...
  • @scottbix Scott Bixby on x
    This story is proof that tipping your delivery guy isn't enough — New Yorkers need to push for real employment protections for food delivery workers, who are literally risking their lives to feed you. https://twitter.com/...