Call center operator Teleperformance, used by Apple, Amazon, and Uber, wants to monitor staff working from home in Colombia using AI-powered webcams
again — that Apple is fundamentally just as contemptuous of working people as the rest of corporate America. (Amazon and Uber have long been known for this.) https://twitter.com/... Nandini B. / @nandelabra : Solidarity to comrades fighting tech surveillance supremacy in Colombia ✊🏽 https://twitter.com/... Eva / @evacide : The bossware forced on call center workers who are working from home is frequently unnecessarily invasive. Do executives working from home face this kind of scrutiny? Nope. https://twitter.com/... Albert Fox Cahn / @foxcahn : This is grotesque. No one should be allowed to pressure their employees into having a surveillance camera in their bedroom. The potential for abuse here is endless. https://twitter.com/... Sarah Goodyear / @buttermilk1 : this is the kind of thing i worry about with work from home exploding the way it is. employers are going to assert ownership of people's personal spaces. meanwhile, workers shoulder the cost of creating a functional work environment. https://twitter.com/... Dare Obasanjo / @carnage4life : This is one of those issues with real trade offs that the media rarely frames. Do you want the Apple employee responsible for reviewing the CSAM false positives in your iCloud photos doing so from home without supervision? I doubt it. Should they not work from home then? 😬 https://twitter.com/... Hypervisible Dot Pdf / @hypervisible : “The contract allows monitoring by AI-powered cameras in workers' homes, voice analytics and storage of data collected from the worker's family members, including minors.” https://twitter.com/... Olivia Solon / @oliviasolon : Uber was the only company to tell me it requested additional monitoring for home workers. Both Apple & Amazon said they did not require this monitoring. Teleperformance said it hadn't yet rolled it out, but was futureproofing its employee data policies https://www.nbcnews.com/... Olivia Solon / @oliviasolon : The contract workers (many of whom work out of their bedrooms) had to sign covers off all kinds of AI-powered video monitoring to make sure they don't have phones or paper on their desks - items restricted by Teleperformance's security policies https://www.nbcnews.com/...
NEW: Contracted call center workers for tech companies including Apple, Amazon and Uber were pressured to consent to intrusive surveillance in their homes, including consenting to their children being filmed https://www.nbcnews.com/...
When asked about workplace surveillance, I always point to call centers as a progenitor for so much of this “productivity monitoring” technology. Once again, that industry is on the cutting edge of the most intrusive innovations on the market. So wild. https://www.nbcnews.com/...…
When companies like #Teleperformance use software to monitor workers “it's much more intrusive than surveillance conducted by a boss,” @veenadubal told NBC's @oliviasolon. It's one reason TP Colombia🇨🇴 workers are organizing. Read more👇 https://www.nbcnews.com/...
this is the kind of thing i worry about with work from home exploding the way it is. employers are going to assert ownership of people's personal spaces. meanwhile, workers shoulder the cost of creating a functional work environment. https://twitter.com/...
@VanityTrophies @thechiaman I can take a picture of a computer screen fairly easily. Should Apple risk a repeat of the Fappening because employees want to work from home? https://en.m.wikipedia.org/...
“The contract allows monitoring by AI-powered cameras in workers' homes, voice analytics and storage of data collected from the worker's family members, including minors.” Based in Colombia, the workers provide support for Apple, Amazon, and Uber. https://www.nbcnews.com/...
The bossware forced on call center workers who are working from home is frequently unnecessarily invasive. Do executives working from home face this kind of scrutiny? Nope. https://twitter.com/...
Reminder — again — that Apple is fundamentally just as contemptuous of working people as the rest of corporate America. (Amazon and Uber have long been known for this.) https://twitter.com/...
This is one of those issues with real trade offs that the media rarely frames. Do you want the Apple employee responsible for reviewing the CSAM false positives in your iCloud photos doing so from home without supervision? I doubt it. Should they not work from home then? 😬 https:…
This is grotesque. No one should be allowed to pressure their employees into having a surveillance camera in their bedroom. The potential for abuse here is endless. https://twitter.com/...
“The contract allows monitoring by AI-powered cameras in workers' homes, voice analytics and storage of data collected from the worker's family members, including minors.” https://twitter.com/...
Uber was the only company to tell me it requested additional monitoring for home workers. Both Apple & Amazon said they did not require this monitoring. Teleperformance said it hadn't yet rolled it out, but was futureproofing its employee data policies https://www.nbcnews.com/...
The contract workers (many of whom work out of their bedrooms) had to sign covers off all kinds of AI-powered video monitoring to make sure they don't have phones or paper on their desks - items restricted by Teleperformance's security policies https://www.nbcnews.com/...