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Chronicles

The story behind the story

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Sony is removing Cyberpunk 2077 from PlayStation Store until further notice, and offering full refunds to people who bought it, amid reports of it being buggy

You can request a refund now  —  Sony is pulling Cyberpunk 2077 from the PlayStation Store and offering full refunds for anyone …

The Verge Jay Peters

Discussion

  • @askplaystation Ask PlayStation on x
    SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: http://r.socialstudio.radian6.co…
  • @nickstatt Nick Statt on x
    A holy shit moment for Cyberpunk — Sony is pulling the PS4 version of the game from its digital store and offering full refunds. To my knowledge, Sony has never done something like this before, at least not for a major third-party dev like this. https://twitter.com/...
  • @patrickklepek Patrick Klepek on x
    Sony did not want to offer refunds, because the game wasn't “faulty.” It was still on the store. In order to allow refunds, the game then needed to be “faulty,” but a “faulty” game can't continue to be sold. And so here we are.
  • @jepu Jenni Ahlapuro on x
    Quite extreme, but I guess not a big surprise. Even though the PS5 experience is playable, it's far from ideal. All my sympathies to the devs who had to crunch, I'm sure seeing this as the result feels super shitty. https://www.theverge.com/...
  • @cohhcarnage Cohh Carnage on x
    This was the right move. Give the players their money back that want it. Remove it from the store, finish the game, give it VALUE, then put it back on when it's worth that $60 for PS4 owners. A good step in the right direction. Let's hope it's the first step in a journey. 👍 https…
  • @jasonschreier Jason Schreier on x
    You have to wonder: How many programmers/testers/other devs at CD Projekt Red tried to raise the alarm that the game was just not ready, only to be rebuffed or ignored by the studio's management?
  • @dualshockers @dualshockers on x
    PlayStation just went full Order 66 on Cyberpunk 2077. https://twitter.com/... https://twitter.com/...
  • @kjovian Karim Jovian on x
    Damn that's pretty crazy. I don't understand why people don't remember that the original dudes that work on Witcher 3 left and never worked on Cyberpunk 2077. It was some new dudes, give them a break. Everyone complained when the game kept getting delayed and now? Still crying? h…
  • @jstrauss J-Strizzle on x
    Mr. Cheezle would have never let this happen! https://twitter.com/...
  • @patrickklepek Patrick Klepek on x
    According to my reporting, a patch was scheduled for Cyberpunk next week, including PlayStation. What happens? https://www.vice.com/...
  • @fourzerotwo Robert Bowling on x
    The series of shit that would have had to take place behind the scenes for a game as high selling as Cyberpunk 2077 to get pulled from the stores and refunds issued is staggering. My thoughts go out to the entire dev team who put in countless hours and emotions into this launch.
  • @wario64 @wario64 on x
    info on Cyberpunk 2077 refunds if you bought it on PSN https://twitter.com/...
  • @andraydomise Q. Anthony on x
    I know the criticisms of Metacritic already exist, but the Cyberpunk debacle should also be burning down that site's reputation, as well as reviewers who still use a scoring system. There's just no way consumers should have been blindsided like this.
  • @mikeisaac Rat King on x
    extremely funny to look back on all the good pre-launch reviews this game got a week ago
  • @backlon Dieter Bohn on x
    Yeah not seeing this on the store on my PS5. This is so wild! https://twitter.com/...
  • @loudmouthjulia Julia Alexander on x
    Not that this needs to be reiterated, I hope, but don't go after developers on Twitter who worked for years on this game and are now caught in a tangled mess because of executives and corporations. Don't go after developers at all in any case, but especially here. https://twitter…
  • @imranzomg Imran Khan on x
    Well Microsoft won the console wars Cyberpunk 2077 is currently a timed Xbox exclusive
  • @tomwarren Tom Warren on x
    looks like Cyberpunk is an Xbox console exclusive right now (lol). CD Projekt Red says it's not in talks with Microsoft to remove Cyberpunk 2077 from the Xbox store. Microsoft does have a vague refund policy, but I'm curious if they'll go further here https://www.reuters.com/...
  • @artemr Artem Russakovskii on x
    It's probably just temporary, but wow, so many delays to “get it right” and CDPR wasn't even close. https://twitter.com/...
  • @paultassi Paul Tassi on x
    Okay so why this happened: - Cyberpunk arrived insanely broken on PS4 to the point of unplayability - CDPR made announcements implying they were working with Sony and MS to do refunds - Sony has strict policies on digital refunds and got swamped with people asking for money back
  • @loudmouthjulia Julia Alexander on x
    If the game is removed completely, is that still considered a patch? https://twitter.com/...
  • @inkydojikko Kallie Plagge on x
    It probably goes without saying but the Cyberpunk 2077 situation is such a bummer. It's not my job to defend a company (nor would I) but I really feel for the individuals who worked unbelievably hard and certainly never wanted this outcome. It just sucks!
  • @stroughtonsmith Steve Troughton-Smith on x
    Bear in mind that the PS4 version of Cyberpunk is the only PlayStation version of Cyberpunk (currently); the PS5 runs the PS4 version in backwards compatibility mode https://twitter.com/...
  • @garywhitta Merry Whitta on x
    I feel terrible for the Cyberpunk devs, working their hearts out for a decade only to have ashes as their reward. This is on corporate, who knew the game wasn't shippable but shipped it anyway. This will go down as one of the great unforced errors in video game history. Alas.
  • @benjisales Benji-Sales on x
    In an almost unprecedented move for a AAA game Sony is offering a full refund for all purchases of Cyberpunk 2077 on the PlayStation Store Cyberpunk 2077 will also be completely removed from PSN store and will be unable to be purchased till further notice https://www.playstation.…
  • @benjisales Benji-Sales on x
    This is crazy and will have long lasting ramifications on CD Projekt Red Wow, really wild