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Chronicles

The story behind the story

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Twitter says it is turning off threaded replies because they made conversations hard to read, and shuts down its prototype twttr app

Jay Peters / The Verge :

The Verge Jay Peters

Context & Ripple Effects

This closes a two-year experiment arc that began when Twitter opened applications for its twttr beta in early 2019 to rethink how conversations look — rounded, indented, color-coded replies with engagement icons hidden. The features graduated from prototype to production over 2020, with Twitter rolling out an indented, line-connected replies layout in May after testing on the prototype app.

The reversal matters because threading was the visible centerpiece of Twitter's 'conversation health' push, which also produced plans for a tool letting users limit who can reply. Shutting both the feature and the twttr app itself signals the company judged the redesign a readability failure rather than a fix.

First-order effects

  • Users lose the threaded, indented reply view on Twitter.com and mobile, reverting to the flatter reply format conversations had before the rollout.
  • twttr beta participants lose the dedicated prototype app that served as Twitter's public testbed for conversation experiments since 2019.

Second-order effects

  • Twitter's conversation-health agenda shifts weight toward controls rather than layout — the compose-screen reply-limiting tool becomes the surviving piece of the program while visual threading is abandoned.
  • Competing platforms watching the experiment get evidence that tree-structured replies hurt scanability at scale, raising the bar for any rival attempting threaded conversation UIs.

Third-order effects

  • If the pattern holds, platform conversation design converges on moderation and participation controls as the primary lever for healthier discourse, with radical interface restructuring treated as high-risk experimentation confined to opt-in prototype apps — though whether Twitter sustains a successor to twttr is unresolved by this coverage.

The trend: Social platforms are learning that conversation quality comes from who-can-participate controls more than from visual restructurings like threading, which they ship, measure, and retract.

Discussion

  • @twittercomms @twittercomms on x
    Some learnings: *the new look made convos harder to read & join - we're exploring other ways to make this easier. *you want more context about who you're talking to - we're working to add this. *you want more control - we're iterating on our convo settings.https://twitter.com/ ..…
  • @twittersupport @twittersupport on x
    Your feedback shapes Twitter. We asked and you let us know this reply layout wasn't it, as it was harder to read and join conversations. So we've turned off this format to work on other ways to improve conversations on Twitter. https://twitter.com/...
  • @twittersupport @twittersupport on x
    We appreciate the feedback you gave us through this run of our prototype app twttr. For now we're turning it off so we can work on new tests to improve the conversation experience on Twitter. If you're using twttr, switch to the main Twitter app to keep up with what's happening. …
  • @jonyiveparody @jonyiveparody on x
    We've also been asking you to give third-party Twitter clients full API access and to ban the nazis but you keep ignoring that feedback. 😒 https://twitter.com/...
  • @davezatz Dave Zatz on x
    Nice, do Fleets next! https://twitter.com/...
  • @ohmdee @ohmdee on x
    I'm disappointed, yet also unsurprised. The twttr UI took some time to acclimate to it, but once I did so, I found it a much more efficient & engaging experience. However, I recognise it was probably too conceptually difficult for non-power users to grasp. https://twitter.com/...
  • @kawaljit Kawaljit Singh Bedi on x
    Couldn't shape an edit button. https://twitter.com/...
  • @twittercomms @twittercomms on x
    For now, people using twttr will lose access to the app as we work on new conversations features. Updates to come as we explore what's next for twttr. Grateful to everyone who helped us test this. 🙏 https://twitter.com/...
  • @samguichelaar Sam Guichelaar on x
    It took them this long to realize that? https://twitter.com/...
  • @chrismessina @chrismessina on x
    New SV mantra: Learn slowly and don't innovate https://twitter.com/...
  • @digiphile Alex Howard on x
    “Just shutting down our twttr” https://twitter.com/... https://twitter.com/...
  • @mattnavarra Matt Navarra on x
    Well that didn't last very long :( https://techcrunch.com/...
  • @thekenyeung Ken Yeung on x
    twttr I hardly knew thee. https://techcrunch.com/...
  • @caseynewton Casey Newton on x
    Taking a moment to chuckle politely at the idea that Twitter spent two years redesigning conversations and discovered it had made them worse https://www.theverge.com/...