[Thread] Twitter updates Hacked Materials Policy, says it won't remove content unless shared by hackers themselves and will label tweets instead of block links
Over the last 24 hours, we've received significant feedback (from critical to supportive) about how we enforced our Hacked Materials Policy yesterday. After reflecting on this feedback, we have decided to make changes to the policy and how we enforce it.
Context & Ripple Effects
This reversal lands one day after Twitter's justification for blocking the NY Post's Biden story, which cited private information and its Hacked Materials Policy — an enforcement call that drew the 'significant feedback' policy chief Vijaya Gadde now says forced a rewrite. The fix itself is not new machinery: it extends the labeling approach Gadde has been experimenting with since 2019 for notable tweets that break rules without being deleted.
First-order effects
- Tweets sharing hacked materials are no longer removed or link-blocked unless they were posted directly by the hackers themselves; affected posts get a contextual label instead.
Second-order effects
- Content like the NY Post story Twitter had just blocked falls back inside the bounds of permissible sharing under the rewritten rule, converting yesterday's enforcement case into tomorrow's test of whether labels can carry the load removal used to.
Third-order effects
- If the pattern holds, platform moderation for contested political material consolidates around the label-and-explain model Twitter began piloting in 2019 rather than takedowns — making every high-profile enforcement mistake a trigger for policy rewrites rather than quiet precedent.
The trend: Twitter is institutionalizing contestable gatekeeping — visible labels and narrowed removal criteria — as its answer to backlash over unilateral enforcement calls.
Related: Contestable gatekeeping · Twitter clarifies why it blocked the NY Post's Biden story · Vijaya Gadde's tweet-labeling experiment
Related Coverage
- View article Washington Post
- Twitter Changes Course After Republicans Claim ‘Election Interference’ New York Times
- Twitter changes policy that blocked a New York Post story about Biden's son Washington Post · Elizabeth Dwoskin
- Twitter softens policy on hacking after row over blocked New York Post story The Guardian
- Twitter changes hacked material policy after backlash over blocking NYPost story about Biden's son CNBC · Arjun Kharpal
- Twitter changes its hacked materials policy in wake of New York Post controversy TechCrunch · Natasha Lomas
- View article The Verge
- Twitter changes hacked materials rules after banning N.Y. Post story Axios · Sara Fischer
- Twitter Pulls Back on Key Policy After N.Y. Post Firestorm Bloomberg · Kurt Wagner
- Twitter updates its ‘Hacked Materials’ policy after NY Post controversy Engadget · Richard Lawler
- New Twitter Policy Doesn't Help Restore NYPost Story about Biden, Twitter Suffers Massive Outage coinspeaker.com · Bhushan Akolkar
- Twitter down: social media platform suffers global outage with users unable to post The Guardian · Matilda Boseley
- Ted Cruz on Big Tech and the New York Post's Hunter Biden story Axios
- Twitter Suffered Widespread Service Disruption, Says There Is No Evidence of Security Breach or Hack Wall Street Journal · Sarah E. Needleman
- View article CyberScoop
- View article CNET
- Twitter changes policy on hacked materials — but links to N.Y. Post story still blocked Politico · Cristiano Lima
- Facebook and Twitter Cross a Line Far More Dangerous Than What They Censor The Intercept · Glenn Greenwald
- Without methodology or transparency, Facebook and Twitter become the ‘arbiters of the truth’ Poynter · Cristina Tardáguila
- Facebook, Twitter CEOs Sought by Senate Over N.Y. Post Story Bloomberg
- How Twitter and Facebook's attempt to squelch a baseless Biden story backfired Washington Post · Megan McArdle
- Rupert Murdoch Predicts a Landslide Win for Biden The Daily Beast · Lachlan Cartwright
- Facebook and Twitter take unusual steps to limit spread of New York Post story Washington Post · Elizabeth Dwoskin
- Facebook and Twitter, the reluctant gatekeepers Axios · Scott Rosenberg
- Twitter had a major outage on Thursday CNBC · Salvador Rodriguez
- Tech Glitch Takes Twitter Offline SecurityWeek
- Jack Dorsey faces Senate subpoena after blocking NY Post articles The Verge · Zoe Schiffer
- Twitter sees outage on eve of Trump, Biden town hall events USA Today · Jefferson Graham
- Twitter Down In Major Outage Thursday Afternoon Forbes · Nicholas Reimann
- It's not just you: Twitter goes down for users across the world GeekWire · Taylor Soper
- Twitter Down: Social Network Suffers Widespread Technical Problems Variety · Todd Spangler
- Feds examining whether alleged Hunter Biden emails are linked to a foreign intel operation NBC News · Ken Dilanian
- Rudy Giuliani's Daughter Caroline on Voting for Joe Biden Vanity Fair · Caroline Rose Giuliani
- Fifteen important things to say about Facebook, Twitter, and the New York Post's Hunter Biden story The Verge · Adi Robertson
- Facebook, Twitter Limit Sharing of New York Post Articles That Biden Disputes Wall Street Journal
- Trump threatens ‘big lawsuit’ after Twitter briefly locks campaign account Politico
- Twitter Goofed It — Yesterday morning, the New York Post published a bombastic and dubious report … The Atlantic · Kaitlyn Tiffany
- FCC Chief Warns Social Media Firms That They Don't Have Right to ‘Special Immunity’ Variety · Todd Spangler
Discussion
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@vijaya
Vijaya Gadde
on x
So, what's changing? 1. We will no longer remove hacked content unless it is directly shared by hackers or those acting in concert with them 2. We will label Tweets to provide context instead of blocking links from being shared on Twitter
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@karaswisher
Kara Swisher
on x
This will make no one feel assured weeks ahead of a major election about how much this is happening in real time — as I wrote about Facebook, it's random and its chaotic: Twitter changes policy that blocked a New York Post story about Biden's son https://www.washingtonpost.com/ .…
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@rokhanna
Ro Khanna
on x
This is an admirable reversal consistent with 1st Amendment principles that allowed for the publication of the Pentagon Papers and Wikileaks Iraq War logs. Appreciate your willingness to engage in a deliberative process. @jack @vijaya @ryangrim @ggreenwald https://twitter.com/...
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@jonrussell
Jon Russell
on x
Twitter blocking a link being shared sets a terrible precedent for governments in Asia, many of which aggressively clamp down on free speech and use court orders to institute censorship, to make the same request. But of course most people only think/care about the US.
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@jess
Jessica Verrilli
on x
This is such a hard job but I have total faith @vijaya and the Twitter team are acting in a principled manner, listening to the feedback, and transparently evolving. https://twitter.com/...
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@jeffseibert
Jeff Seibert
on x
Vijaya has had one of the hardest jobs in tech for years. You may not always agree with her, but I can vouch that she (and her team) considers every issue carefully, and they care deeply. Props for sharing their thoughts clearly and quickly. This is not easy. https://twitter.com/…
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@alexstamos
Alex Stamos
on x
This seems like a reasonable change. It's appropriate for social media platforms to prevent themselves from being used as the initial distribution point for a hack-forge-leak, but not once the stories hit the press. Twitter and Facebook can't fix bad journalism. https://twitter.c…
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@jackposobiec
Jack Posobiec
on x
How do you verify what content is hacked and what isn't? Steve Scully falsely claimed his Twitter was hacked just this week https://twitter.com/...
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@jack
@jack
on x
Our communication around our actions on the @nypost article was not great. And blocking URL sharing via tweet or DM with zero context as to why we're blocking: unacceptable. https://twitter.com/...
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@andymstone
Andy Stone
on x
While I will intentionally not link to the New York Post, I want be clear that this story is eligible to be fact checked by Facebook's third-party fact checking partners. In the meantime, we are reducing its distribution on our platform.
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@realdonaldtrump
Donald J. Trump
on x
So terrible that Facebook and Twitter took down the story of “Smoking Gun” emails related to Sleepy Joe Biden and his son, Hunter, in the @NYPost. It is only the beginning for them. There is nothing worse than a corrupt politician. REPEAL SECTION 230!!! https://www.cnbc.com/...
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@dnvolz
@dnvolz
on x
“Could it be hacked? I don't know. I don't think so,” Giuliani said in an interview late Wednesday. “If it was hacked, it's for real. If it was hacked. I didn't hack it. I have every right to use it.” https://www.wsj.com/...
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@noupside
Renee DiResta
on x
This is related to today's Biden story: A few months ago the fact-respecting portion of the internet was outraged at social media companies allowing Plandemic to go wildly viral, despite stated policies against health misinfo. The video was taken down after millions of views...
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@ridt
Thomas Rid
on x
CAUTION ADVISED with this morning's Burisma-Biden E-mail story. For several reasons. https://twitter.com/...
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@jbendery
Jennifer Bendery
on x
Josh Hawley just accused Facebook and Twitter of trying to rig the presidential election — feeding right into Trump's grand plan to try to delegitimize the election as he looks on track to lose. https://twitter.com/...
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@sohrabahmari
Sohrab Ahmari
on x
This is a Big Tech information coup. This is digital civil war. I, an editor at The New York Post, one of the nation's largest papers by circulation, can't post one of our own stories that details corruption by a major-party presidential candidate, Biden. https://twitter.com/...
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@natashabertrand
Natasha Bertrand
on x
New: Biden campaign responds to NY Post story. “The New York Post never asked the Biden campaign about the critical elements of this story...moreover, we have reviewed Joe Biden's official schedules from the time and no meeting, as alleged by the New York Post, ever took place.” …
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@hawleymo
Josh Hawley
on x
.@Facebook I want to know on what grounds you are actively censoring a news report about potentially illegal corruption by the Democrat candidate for president. If you have evidence this is “disinformation,” disclose it immediately. Expect a formal inquiry from my office
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@ggreenwald
Glenn Greenwald
on x
Look carefully at what Twitter is saying to justify censoring the Biden story. If applied consistently, it'd mean that some of history's most consequential journalism — the Pentagon Papers, WikiLeaks' war logs, Snowden docs, Panama Papers, our Brazil Archive — would be banned. ht…
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@mattyglesias
Matthew Yglesias
on x
What's good about the calls Facebook and Twitter made yesterday isn't the decision but the fact that *they made the decision* and opened themselves up to criticism. Explicit editorial judgment > black box algorithms.
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@presssec
Kayleigh McEnany
on x
Censoring political speech is what you'd expect in countries like China, North Korea, or Iran — NOT America. This should scare every single American who values free and open discourse. Do NOT let Big Tech silence YOU‼️ #TwitterCensorship
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@alxthomp
Alex Thompson
on x
Wow. twitter going even further than FB and is no longer letting ppl tweet the NYPost story. This is what pops up if you try. https://twitter.com/... https://twitter.com/...
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@baybarsorsek
@baybarsorsek
on x
How long Facebook has been reducing distribution of a story before it's fact-checked and what happens when a third-party fact-checking partner flags the content as accurate (not necessarily on this story but in principle) is a legitimate question https://twitter.com/...
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@fmanjoo
Farhad Manjoo
on x
News flash everything on social media is an editorial decision by the company. Every single thing, the UI, the posts you see, the posts you don't, the metrics, the speed with which everything updates, the colors, it's all human decisions all the way down. It's all subjective
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@daveweigel
@daveweigel
on x
WikiLeaks had a 27-day IV drip of Clinton emails that knocked her off message. Twenty-four hours into Huntergate it's already fizzled as an issue for Biden and become the latest fight in the Posting Wars. https://twitter.com/...
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@christopherjm
Christopher Miller
on x
New: Facebook reduced the distribution of the NY Post story with unverified claims about the Bidens. But for a year+ it's given a platform to Ukrainian operatives—including one the US sanctioned & deemed an “active Russian agent”—to spread Biden disinfo. https://www.buzzfeednews.…
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@scottlucas
Scott Lucas
on x
Facebook may have throttled the New York Post story. But these Ukranian operatives were celebrating all the same. https://www.buzzfeednews.com/ ... via @ChristopherJM
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@rmac18
@rmac18
on x
The gymnastics here is something. Trump alleges coordination between big tech and the “mainstream media” citing a situation in which platforms cut off distribution of a story from one of the largest newspapers in NY. https://twitter.com/...
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@mattklinman
Matt Klinman
on x
This is the right way to look at this. All these “difficult” free speech arguments everyone goes in circles about just go away if we stop flattening out the internet so all expression has to fit through two platforms that take up all the ad money. https://twitter.com/...
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@benedictevans
Benedict Evans
on x
Arguing about whether a social network is a ‘publisher’ or a ‘platform’ is about as useful as arguing whether radio is a ‘book’ or a ‘newspaper’. You have to engage with the issue, not spiral off into pedantic arguments about definitions. https://twitter.com/...
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@tedcruz
Ted Cruz
on x
Big tech has been getting worse and worse and worse. But they crossed a line here with the New York Post... https://twitter.com/...
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@jerrydunleavy
Jerry Dunleavy
on x
.@Twitter is now blocking the follow-up @NYPost piece on Hunter Biden and China. https://twitter.com/...
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@kaycolesjames
Kay C. James
on x
.@Twitter and @Facebook's mishandling of a story from the @NYPost is appalling, and they deserve all the scorn they're getting. Regardless of your political views, the suppression of a major news story is highly problematic. We expect and deserve better!
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@yair_rosenberg
@yair_rosenberg
on x
Glenn is correct. A world in which social media corporations have this power is a world in which it will eventually be abused. People justifying this as an emergency response to Trump need to remember that emergency powers have a way of sticking around long after the emergency. h…
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@repdougcollins
Rep. Doug Collins
on x
.@Facebook's decision to “reduce distribution” of the @nypost's reporting on Joe Biden's ties to Burisma is a grave threat to our democracy. If Facebook continues to use its monopoly to control what news Americans have access to, they will face severe consequences. https://twitte…
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@thestalwart
Joe Weisenthal
on x
I'm ok with Facebook and Twitter throttling some links. Just gotta make sure they always make the right choices.
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@danpfeiffer
Dan Pfeiffer
on x
The Republican message of the day is that Big Tech is censoring Conservatives https://twitter.com/...
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@andymstone
Andy Stone
on x
This is part of our standard process to reduce the spread of misinformation. We temporarily reduce distribution pending fact-checker review. https://about.fb.com/...
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@mathewi
Mathew Ingram
on x
A quick reminder that reducing distribution of something is not censorship by any reasonable definition — freedom of speech doesn't mean freedom of reach https://twitter.com/...
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@scottgustin
Scott Gustin
on x
BREAKING: Twitter has blocked the NY Post article about Hunter Biden. If you attempt to share the story, you will see this message: “We can't complete this request because this link has been identified by Twitter or our partners as being potentially harmful.” https://twitter.com/…
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@twittersafety
@twittersafety
on x
Commentary on or discussion about hacked materials, such as articles that cover them but do not include or link to the materials themselves, aren't a violation of this policy. Our policy only covers links to or images of hacked material themselves.
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@noahmanskar
Noah Manskar
on x
The Post's primary Twitter account (@nypost) has also been locked because the Hunter Biden stories violate its rules against “distribution of hacked material,” per email we received from Twitter https://twitter.com/...
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@ichotiner
Isaac Chotiner
on x
BREAKING: A bunch of people who have given completely contradictory advice to social media giants for the last four years are shocked and outraged that social media giants are clueless.
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@ggreenwald
Glenn Greenwald
on x
You're seeing the immense, unchallengeable, unaccountable power of Silicon Valley giants over the flow of information. Imagine if Google joins in. What's so amazing is that they never wanted this role. It was foisted on them by people, led by journalists, demanding they censor: h…
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@tedcruz
Ted Cruz
on x
It's fair to say @ggreenwald and I aren't exactly ideological birds of a feather. But on this he is EXACTLY right. #EndBigTechCensoship https://twitter.com/...
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@ianbremmer
Ian Bremmer
on x
Twitter banning the NY Post story on Joe/Hunter Biden is a mistake. Gives the piece more attention than it would otherwise get. And hard to make a credible argument that would see this specific article singled out for such treatment.
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@jason
@jason
on x
Last week: these platforms need to be policed!! This week: how dare you censor me!!
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@tedcruz
Ted Cruz
on x
My letter to @jack regarding @Twitter's censorship of the @nypost. https://twitter.com/...
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@hawleymo
Josh Hawley
on x
This is amazing. Now @Twitter joins @Facebook in censoring the @nypost reporting on Biden. You almost get the idea #bigtech wants to buy this election https://twitter.com/...
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@rudygiuliani
Rudy W. Giuliani
on x
“Censorship should be condemned! cc: @Twitter & Facebook NOT the American way!” - @PressSec
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@hawleymo
Josh Hawley
on x
Yeah, sure, @Facebook is lot like a supermarket ... except there's only ONE supermarket in town, and they decide who can and can't shop. That's what we call a monopoly https://twitter.com/...
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@ridt
Thomas Rid
on x
Relax. Twitter and Facebook are not the internet, and they're not the government. These are private companies. A little bit like a supermarket asking you to wear a mask. You can just stay out or leave if you don't like it.
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@senhawleypress
@senhawleypress
on x
NEW — U.S. Senator Josh Hawley has formally requested @Twitter CEO Jack Dorsey and @Facebook CEO Mark Zuckerberg to appear before the Senate Judiciary Subcommittee on Crime and Terrorism in a coming hearing titled “Digital Platforms and Election Interference.” https://twitter.com…
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@cspan
@cspan
on x
Sen. @tedcruz: “Twitter is actively blocking, right now this instant, stories from the New York Post...on Tuesday, the Judiciary Committee, the full committee, will be voting on subpoenas to subpoena @Jack Dorsey to come before our committee.” https://twitter.com/...
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@matthewkeyslive
Matthew Keys
on x
Senate Republicans plan to issue a subpoena to Twitter's chief executive Jack Dorsey over the social media company's blocking of a newspaper article because apparently our elected officials have nothing better to do. https://www.theverge.com/...
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@wolven
@wolven
on x
And when it was absolutely shown how Facebook's operations led and still lead to election interference, & they were called to task for it, Republicans cried “censorship” about that TOO. Republican motto continues to be “it's only called ‘cheating’ if it doesn't help repubs win.” …
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@mikeelgan
Mike Elgan
on x
This is great and I hope it happens. Those Fox-News swilling jerks will have to hear facts about what's actually going on. https://twitter.com/...
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@pnjaban
Harmeet K. Dhillon
on x
As I told @Varneyco this morning, these dog and pony shows on Capitol Hill are useless: The move by GOP lawmakers on the Senate Judiciary Committee follows the social-media platform's decision to limit sharing of articles relating to the Bidens https://www.wsj.com/... via @WSJ
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@profwrightgmu
Joshua Wright
on x
I trust the Senator is aware he wrote this on @twitter, not @facebook? This is the equivalent of complaining about the Kroger monopoly while checking out at Safeway. https://twitter.com/...
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@padresj
Fr. Robert R. Ballecer
on x
The @GOP won't investigate the STORY itself b/c it's a laughable attempt at election interference. Instead they want to investigate those who blocked it on their networks as a “laughable attempt at election interference.” IOW: “It's BS, but it's OUR BS” https://www.wsj.com/...
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@michael_nielsen
Michael Nielsen
on x
Something I find fascinating is when people say something (a) high profile; (b) obviously wrong; (c) lots of people point out in comments that it's wrong; and (d) they don't delete or correct or back down. I'd like to better understand what mental models lead to point (d). https:…
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@cjciaramella
CJ Ciaramella
on x
Please Mr. Zuckerberg, if I don't post, I'll die. https://twitter.com/...
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@thegrugq
Thaddeus E. Grugq
on x
Subpoenas from Congress are unenforceable. Just ignore it https://twitter.com/...
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@nancylevine
@nancylevine
on x
@SenHawleyPress @Twitter @Facebook Rudy Giuliani should also appear before the Senate Judiciary Committee. @Jack Dorsey and Mark Zuckerberg can cite @washingtonpost reporting: “The New York Post said it obtained the material from former New York mayor Rudolph W. Giuliani, a perso…
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@roncoleman
Ron Coleman
on x
GOP lawmakers on the Senate Judiciary Committee subpoena @jack over social-media platform's decision to limit sharing of articles relating to the Bidens https://www.wsj.com/...
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@charliespiering
Charlie Spiering
on x
Ted Cruz, Lindsay Graham, Josh Hawley announces subpoena of @jack to appear at the Senate next Friday
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@johncornyn
Senator John Cornyn
on x
I will be voting to subpoena https://twitter.com/...
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@theplumlinegs
Greg Sargent
on x
Steve Bannon candidly explained how all this works. The key is to somehow vault the disinformation out of the conservative media bubble and into mainstream news coverage, where it gets laundered and legitimized simply by virtue of getting covered there: https://www.washingtonpost…
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@mlpowered
Emmanuel Ameisen
on x
Another great edition of @platformer. It includes a reference to the French ban on election coverage in the 24 hours preceding an election, something I wish we had in the US! https://twitter.com/...
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@sarahcuda
Sarah Lacy
on x
This is the playbook for smearing and discrediting female journalists too. Tech world loves it despite professing to hate Trumpism. Y-Combinator, Sam Altman, Paul Graham, Uber of course. All done it to me and countless others. https://twitter.com/...
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@simonwdc
Simon Rosenberg
on x
Three Stooges. Marx Brothers. Maxwell Smart. Monty Python. Rudy and Donald. https://twitter.com/...
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@noahshachtman
Noah Shachtman
on x
.@CaseyNewton is spot on here. https://www.platformer.news/ ...
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@crimealytics
Jeff Asher
on x
This is smart and I wonder if the platforms are more than just suspecting a hack and leak. https://twitter.com/...
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@caseynewton
Casey Newton
on x
Let's talk about platforms, hacking, and leaking! https://twitter.com/...
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@dhume
Sadanand Dhume
on x
Incredibly dumb of @Twitter at multiple levels. This will only: 1. Make ordinary people mistrust the platform and hurt Twitter's already tarnished brand. 2. Get more people to read the @nypost story they're trying to stop people from sharing. https://twitter.com/...
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@amykremer
Amy Kremer
on x
Still blocking because “spammy” or “unsafe” This is election interference & an in-kind contribution to the Biden campaign. https://twitter.com/... https://twitter.com/...