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Chronicles

The story behind the story

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Amazon unveils Amazon One, a new biometric technology that allows shoppers to pay using their palm, to be first implemented at two Amazon Go stores in Seattle

Amazon wants shoppers at its stores — and those of other retailers — to pay by palm with Amazon One.  Amazon

Vox Jason Del Rey

Context & Ripple Effects

Amazon's palm-payment push follows a year of leaks: sources had already described tests of a hand-scanning biometric payment system as early as fall 2019, so Amazon One formalizes what was rumored into a product, starting small at two Amazon Go stores in Seattle.

The two-store pilot is the first step in a rollout the related coverage traces through Whole Foods' first Seattle installation in 2021, a plan to reach all 500-plus US Whole Foods stores by end of 2023, and eventually an Enterprise preview for workplace entry and authentication — plus app-based enrollment using palm-vein scans that removes the need to visit a store to sign up.

First-order effects

  • Shoppers at the two Seattle Amazon Go stores can now link a palm to a payment card and check out by hovering their hand, making Amazon's cashierless stores the proving ground for its own biometric hardware.
  • The pilot gives Amazon a live dataset on enrollment rates and transaction speed ahead of any pitch to outside retailers named in the announcement.

Second-order effects

  • Whole Foods becomes the scale test bed: once proven at Go, the tech moves into Amazon's grocery banner, normalizing palm payment for mainstream food retail rather than novelty convenience stores.
  • Other US retailers, stadiums, and venues face a choice between building rival biometric checkout or licensing Amazon's — a decision the WSJ coverage shows playing out amid privacy scrutiny.

Third-order effects

  • If the pattern holds, Amazon One evolves from a payment method into an identity layer spanning payments, age verification, and physical access control — with retailers and employers adopting Amazon's biometric infrastructure much as they adopted its cloud.
  • Widespread palm-data collection by a dominant retailer raises the prospect of regulatory attention on biometric privacy, which competitors would then have to build compliance around.

The trend: Retail is moving from card-based checkout toward platform-owned biometric identity, with Amazon converting its own stores into the distribution channel for a service it intends to sell to everyone else.

Discussion

  • @mattcassinelli Matthew Cassinelli on x
    Pretty wild how Amazon is the only company to really lean into 2020. Surveillance drones at home, monitoring the tone of your speech, and now scanning your palm print... https://twitter.com/...
  • @adamkotsko Adam Kotsko on x
    I have my own personal phone set up for fingerprint recognition, but what creeps me out about biometric identification and payment more generally is that if it gets “hacked,” I feel like I would have very little recourse. I can't change my fingerprint like I can my password. http…
  • @charlesarthur Charles Arthur on x
    Figuring out the threat and surveillance models of this will be quite a thing. Amazon wants to license it, not just use it. https://twitter.com/...
  • @marknotfound Mark Evans on x
    the greatest trick tech companies are pulling with payment methods like this and apple pay etc is that using cash or a credit/debit card is complicated and this is easier somehow https://twitter.com/...
  • @sirsteven Steven Millward on x
    Interesting to see Amazon steer clear of face scanning. it's clearly banking on palm scanning being non-creepy for people https://twitter.com/...
  • @somospostpc Alex B on x
    Google One Apple One Amazon One Microsoft... 365 https://twitter.com/...
  • @tomwarren Tom Warren on x
    Amazon One turns your hand into a credit card. Amazon is hoping this new palm recognition tech will be used in stores, stadiums, and office buildings to let people use their palm to pay / scan. Details here: https://www.theverge.com/...
  • @whyischester Chester SA on x
    But why .. I mean seriously, anybody doing this kind of thing has their phone already, why not just stick with Apple Pay or whatever https://twitter.com/...
  • @ganeshkulkarni Ganesh on x
    Google One Apple One Now - Amazon One https://twitter.com/...
  • @wongmjane Jane Manchun Wong on x
    It basically means “we'll upload your palm print to AWS” https://twitter.com/... https://twitter.com/...
  • @vladsavov Vlad Savov on x
    Amazon's going full “what even is privacy” dystopia on us with palm-reading payments and ID, hot on the heels of flying home drones and mood-detecting wristbands. https://blog.aboutamazon.com/ ... https://twitter.com/...
  • @delrey Jason Del Rey on x
    Amazon's hand-scanning payment tech is here. Launching first in Amazon stores, Amazon believes other retailers, including competitors, will use it, too. The big picture: Amazon wants a cut of physical retail happening outside its walls, just like online https://www.vox.com/...
  • @tprstly Theo Priestley on x
    Stop normalising biometric data collection into the hands of tech giants. JFC wake up. https://blog.aboutamazon.com/ ...