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Chronicles

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Google rebrands its business-focused teleconferencing app Hangouts Meet to Google Meet and Hangouts Chat to Google Chat, leaving Hangouts brand for consumers

Following the official change from Hangouts Meet to Google Meet  —  Google has officially removed the Hangouts brand …

The Verge Nick Statt

Context & Ripple Effects

Google has been unwinding the Hangouts brand for three years: in 2017 it split Hangouts into Chat and Meet — a Slack-style messaging app and an HD video conferencing tool — and in early 2019 announced it would retire classic Hangouts for G Suite customers. Today's move finishes the naming half of that split, stripping 'Hangouts' from both business apps while leaving the old brand attached to the consumer product.

The rebrand matters because it clears the way for what follows in the coverage: by October 2020 Google folds Meet and Chat into a rebranded Google Workspace with integrated Rooms, and by late 2022 it begins prompting mobile Hangouts users toward Chat ahead of a full Hangouts shutdown. A clean product name is the prerequisite for that consolidation.

First-order effects

  • G Suite administrators and employees now deal with two plainly named apps — Google Meet for video calls and Google Chat for messaging — removing the confusion between business Hangouts tools and the lingering consumer Hangouts client.
  • Consumer Hangouts users are explicitly carved out: they keep the legacy brand for now, making them the visible remainder of a product line Google is winding down on the enterprise side.

Second-order effects

  • With Meet standing alone under its own name, it competes head-to-head with Zoom and Microsoft Teams in the surge of remote-work conferencing, rather than as a sub-brand of a deprecated messenger.
  • The renamed Chat becomes the designated landing spot for displaced Hangouts users, so every subsequent Hangouts retirement notice effectively funnels consumers into Google's business messaging product.

Third-order effects

  • If the pattern holds, Google's messaging portfolio consolidates from a sprawl of overlapping brands (Hangouts, Allo-era experiments, Chat, Meet) into a single Workspace-integrated stack, with the enterprise suite — not standalone apps — as the organizing unit.
  • A unified Meet/Chat naming also positions Google to enforce one identity across its productivity apps, the same integration logic that produced the Workspace rebrand and new logos across the suite.

The trend: Google is dissolving the Hangouts era piece by piece, folding its messaging and video tools into a single Workspace-branded enterprise stack while retiring the consumer client.

Discussion

  • @efeng Eric Feng on x
    Okay, so Hangout Chat is Google Chat, Hangouts Meet is Google Meet, consumer Hangouts is still Hangouts, Hangouts for G Suite is still Hangouts. Uh, what? https://twitter.com/... https://twitter.com/...
  • @caseynewton Casey Newton on x
    An important first step toward eventually reviving the Hangouts brand for no discernible reason https://twitter.com/...
  • @mattbraga Matthew Braga on x
    This is hell. We live in hell. I have no idea what to call anything anymore. https://www.theverge.com/...
  • @matthew_d_green Matthew Green on x
    If God really has nine billion names, Google has used at least 10% of them just on names for its videoconferencing product. https://www.theverge.com/...
  • @webbarr Web on x
    Google's inability to stick to a naming convention for more than a year for video & messaging communication services over the past decade is truly baffling. If they didn't have an advertising monopoly, it'd be somewhat concerning https://www.theverge.com/...
  • @ellenchisa Ellen Chisa on x
    I read this whole article and I still have no idea what product I will be using to chat or video chat in google services. 😖 https://www.theverge.com/...
  • @benadida Ben Adida on x
    At this point, I think Google should just rename their product Google Zoom. It would be less confusing. https://www.theverge.com/...
  • @rmondello Ricky Mondello on x
    Which isn't the same thing as “Chat”, their weird, alleged SMS replacement. https://twitter.com/...
  • @aexm Ana Milicevic on x
    And while they were on their 800th renaming, we've all permanently switched to Zoom https://twitter.com/...
  • @jongold @jongold on x
    this news is 3 hours old - I have it from a trusted source that Google Chat has just been rebranded as Google Duo Allo Hangouts Plus Wwaave Voice Meet https://twitter.com/...
  • @tomwarren Tom Warren on x
    I wonder how many times Google needs to rename its chat and messaging services before people actually care and start using them https://twitter.com/...
  • @pierce David Pierce on x
    Google Chat Googl Chat Goog Chat Goo Chat Go Chat G Chat GChat IT'S (KINDA) HAPPENING https://twitter.com/...
  • @seyitaylor @seyitaylor on x
    Which is different from Google Meet yes? https://twitter.com/...
  • @mat Mat Honan on x
    Yes. The problem was with the branding not being confusing enough. https://www.theverge.com/...
  • @carnage4life Dare Obasanjo on x
    Google's responses to the popularity of Zoom have been 1.) Ban their employees from using it. 2.) Rename their competing products 3.) Continue to ship seven chat apps with overlapping branding & features https://www.theverge.com/...
  • @zck Zak Kukoff on x
    It's a little-known fact, but every Google PM's OKRs are as follows: O: Successfully rebrand communications platform KR: Get 1000 articles covering name change KR: Confuse 500 customers KR: Maintain 1:2 ratio of current:abandoned chat apps https://twitter.com/...
  • @can @can on x
    You can tell Google is a company run by programmers because they really suck at naming things https://www.theverge.com/...
  • @ahockley Aaron Hockley on x
    And about a year from now, they'll kill at least one of these platforms entirely. https://twitter.com/...
  • @backlon Dieter Bohn on x
    Fun fact this is so far as I remember the first time that there has ever officially been a “Google Chat.” https://www.theverge.com/...
  • @keithkurson Keith Kurson on x
    i'm comforted that at least i can count on google to change the name of their messaging service, or introduce another one, every few months https://www.theverge.com/...
  • @nickstatt Nick Statt on x
    Hangouts (for G Suite) is no more: Google is rebranding it as Google Chat, following the rebranding of Hangouts Meet as just Meet. This is not to be confused with RCS Chat for Android... oh and Hangouts is still around for consumers. Nothing matters!https://www.theverge.com/ ...