In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020. https://news.airbnb.com/...
@sofiagk
Sofia Gkiousou on x
Doing the right thing - proud to work at @Airbnb - we now allow guests to cancel reservations anywhere in the world for a full refund in light of the coronavirus pandemic see our extenuating circumstances policy https://news.airbnb.com/...
@alisonringrang
Alison Ring on x
Cancelled a booking this morning, got confirmation of full refund within minutes. So easy to check if your booking is eligible on the app, they do all the work for you. Serious stuff from @Airbnb, thank you 🙏🏻 https://twitter.com/...
@katelin_cruse
Katelin Holloway on x
I know this isn't a top priority for most right now, but I am so grateful and heartened that @Airbnb did the right and very, very hard thing given the situation. Thank you. Thank you for putting humans before profits. I know it's not easy. 💙🙏 https://twitter.com/...
@tinalsimon
Tina on x
This is definitely not true @Airbnb only refunded half and charged cancellation fees. https://twitter.com/...
@_albreeezy
Alb on x
What about AFTER April 14th? This isn't enough https://twitter.com/...
@eringriffith
Erin Griffith on x
Airbnb is in such a tough spot. Frustration among hosts and guests has been building all month, to the point where they had to do a blog post explaining how marketplace business models work https://news.airbnb.com/... https://twitter.com/...