Checkr, a background check engine for Uber, Lyft, and others, has faced ~80 lawsuits since 2015 for erroneous checks that severely disrupted gig worker incomes
Issie Lapowsky / protocol : Tweets: @issielapowsky , @justinbrookman , @issielapowsky , @demianbulwa , @gbrotman , @gigworkersrise , @issielapowsky , and @issielapowsky Tweets: Issie Lapowsky / @issielapowsky : Plaintiffs filing suits against Checkr for flawed background checks told me the company's customer service is a Kafkaesque nightmare. Case in point: @gbrotman tweeted my story on the people suing Checkr, (https://www.protocol.com/...) and he got this nonsensical form response https://twitter.com/... Justin Brookman / @justinbrookman : Making people sign an unenforceable arbitration agreement before granting legally required access to their background report seems highly dubious under both FCRA and Section 5. @FTC, y'all paying attention? https://twitter.com/... Issie Lapowsky / @issielapowsky : These cases represent a fraction of the complaints on Twitter and elsewhere about flaws in Checkr's reports. Obviously, w/ 1.5 million checks a month, errors happen, but the people I spoke to felt like they weren't being heard when it came to fixing them. https://www.protocol.com/... Demian Bulwa / @demianbulwa : “Rather than tell Uber that Rae didn't have a license in her possession, a minor violation, Checkr reported she was driving with no license at all.” Another great @issielapowskyR 97; story https://www.protocol.com/... Gabe Brotman / @gbrotman : The upstart @checkr, which raised $160 million in 2019, has faced ~40 lawsuits in the last year under the Fair Credit Reporting Act, which regulates credit reports/background checks. @issielapowsky investigates what happens when background checks go wrong https://www.protocol.com/... Gig Workers Rising / @gigworkersrise : “Over the years, Rae says she has been repeatedly suspended from Uber over her background check, only to be reinstated & suspended again. Rae says she was making 100s of dollars a week as an Uber driver, income that disappeared when she was suspended.” https://www.protocol.com/... Issie Lapowsky / @issielapowsky : About half of those cases have been filed in the last year. One of them concerns a man who was famously exonerated after serving 23 years for a crime he didn't commit. When he applied to work for Uber, the case alleges, Checkr's report included a murder conviction. https://twitter.com/... Issie Lapowsky / @issielapowsky : NEW: Uber and Lyft's background check company, Checkr, has faced some 80 lawsuits alleging errors in background checks cost people their jobs. AND to even view these reports online, drivers must agree to Checkr's terms, including an arbitration agreement https://www.protocol.com/...