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Chronicles

The story behind the story

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Sources describe how ISPs like AT&T and Cox push the FCC to omit unflattering data, among other tactics, to improve scores on FCC's internet speeds report

Wall Street Journal :

Wall Street Journal

Context & Ripple Effects

The tactics described here are not new, only newly sourced. In 2017 the cable lobby petitioned the FCC for a declaratory ruling on acceptable ad wording specifically to blunt state probes into slow broadband speeds, and by 2018 critics were flagging that the National Broadband Map overstated available ISPs and listed inaccurate speed data. The WSJ now reports the mechanism behind those distortions: AT&T and Cox directly pressed the FCC to omit unflattering numbers from its own speeds report.

What makes this consequential is where the same self-reported data flows next. The FCC proceeded with a $16B rural broadband plan despite lacking granular coverage data, later opened an investigation into whether ISPs exaggerated coverage for subsidy allocation, and by 2024 AT&T, Charter, Comcast, and Verizon were quietly lobbying to weaken the $42.5B broadband program. The speeds report is one node in a measurement pipeline the industry has repeatedly shaped.

First-order effects

  • AT&T's and Cox's published scores on the FCC speeds report reflect data the companies successfully argued should be omitted, meaning the report understates performance gaps at exactly the named carriers.
  • ISPs that did not negotiate comparable omissions are scored against a baseline tilted toward the carriers most engaged with the agency.

Second-order effects

  • Subsidy targeting inherits the distortion: the same ISP-supplied data fed the $16B rural broadband plan, so money aimed at underserved areas is allocated against maps and reports the providers themselves influenced.
  • Lobbying becomes a cheaper lever than network investment — the 2017 ad-wording ruling, this report manipulation, and the 2024 push against bill rules form a playbook other carriers have every incentive to copy.

Third-order effects

  • If the pattern holds, federal broadband measurement stays structurally dependent on self-reported carrier data, with each successive program — the map, the $16B plan, the $42.5B buildout — allocating billions against numbers the regulated parties helped write.
  • State-level probes, which the cable lobby moved to shut down in 2017, remain the only enforcement layer outside the FCC's captured dataset, pointing toward fragmented state-versus-federal oversight of broadband claims.

The trend: US broadband policy is converging on a model where carriers shape the very metrics — speed scores, coverage maps, subsidy rules — used to grade them and route public money.

Discussion

  • @shalini Shalini Ramachandran on x
    AT&T was dismayed at its report card from a government test measuring internet speeds. So the telecom giant sought to change its grade. Our investigation into how American internet providers influence FCC speed test reports. https://www.wsj.com/... https://twitter.com/...
  • @lilliannnn Lillian Rizzo on x
    “This attempt to enhance performance...is a well-known practice in the industry”: How internet-service providers inflate their scores on government speed tests. https://www.wsj.com/... The latest in our #broadband series w/ @shalini @DrewFitzGerald @intipach on @WSJ
  • @shalini Shalini Ramachandran on x
    Some internet providers give special treatment to speed test traffic to make scores look better, several engineers said. “I know that goes on,” said a former Charter engineer. (Charter and other cos denied they treat speed test traffic differently) https://www.wsj.com/...
  • @jrosenworcel Jessica Rosenworcel on x
    This is not right. Every consumer should get the broadband speed they pay for and the @FCC should hold to account anyone submitting false data about speeds and service to the agency. https://www.wsj.com/...
  • @gigibsohn Gigi Sohn on x
    Next time an @FCC Commissioner says that we don't need #netneutrality & @FCC oversight of #broadband industry b/c speeds are so awesome, show them this @shalini story about how carriers cooked their speed numbers 2 make them look better than they are https://www.wsj.com/...
  • @karlbode Karl Bode on x
    I am shocked I tell you, shocked. https://www.wsj.com/... https://twitter.com/...
  • @rsingel Ryan Singel on x
    The FCC doesn't just let big telecoms lie to them about broadband speeds, it *helps* them juke the stats. https://www.wsj.com/... That's because for folks like @AjitPaiFCC @BrendanCarrFCC @mikeofcc @NathanLeamerDC, the *religion* of deregulation trumps results.