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Chronicles

The story behind the story

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Some sellers are hijacking listings of discontinued Amazon private-label products to sell their own wares, using the pages' old reviews to appear trustworthy

Under the surface, Amazon is a scene of constant warfare.  A growing share of goods on the platform are sold by third parties, who compete viciously for limited real estate.

The Verge Josh Dzieza

Context & Ripple Effects

Listing hijacking is the latest move in a seller arms race that has been escalating for years: one seller's fight with a rival over stolen images and fake negative reviews in 2017 showed the tactics early, and by 2018 sellers were running click farms and reviewers-for-hire to beat the ranking system. The new twist exploits Amazon's own strategy — its aggressive private-label push, documented when it began pitching its own brands as customers add rival products to baskets, left behind discontinued listings whose accumulated reviews are now orphaned assets.

First-order effects

  • Buyers on hijacked pages see a review history for a product they are not actually getting, so Amazon's core trust signal — the review count — stops meaning what it says.
  • Brands behind the discontinued private-label items lose control of pages carrying their review equity, while the hijacking sellers get an instant credibility boost they did not earn.

Second-order effects

  • Legitimate sellers face rising defensive costs — monitoring their listings and paying for protection against takeovers — because the same page can be captured by any third party once the original item lapses.
  • Every documented scheme, from review buying to hijacking, pushes more scrutiny onto how much of the catalog Amazon itself controls, sharpening the criticism from coverage of its top-left search slot favoring private labels.

Third-order effects

  • If hijacking keeps working, reviews stop functioning as a decentralized trust mechanism and the platform has to substitute centralized verification — gated brands, verified-purchase weighting — concentrating more power with Amazon itself.
  • The pattern points toward marketplace competition being fought over reputation infrastructure rather than price, with regulators increasingly likely to treat manipulated reviews as a consumer-protection issue rather than a platform housekeeping matter.

The trend: Marketplace trust is becoming an arms race between sellers who game reputation signals and platforms forced to harden them, with each exploit shifting more verification power to the platform owner.

Discussion

  • @lmatsakis Louise Matsakis on x
    NEW: Amazon is selling unlicensed signal boosters, which can take down entire cell sites and swipe out coverage for everyone nearby https://www.wired.com/...
  • @marketplace @marketplace on x
    Have you ever chosen the “Amazon's Choice” of a product on @Amazon? It turns out the label isn't always a great indicator of quality. #MarketplaceTech demystifies what exactly the label represents: https://www.marketplace.org/ ...
  • @sesmith S. E. Smith on x
    Amazon's fake seller problem is uh reaching epic proportions. https://www.theverge.com/...
  • @esquiring @esquiring on x
    This whole product just seems ~5 steps away from being bundled in a DIY Stingray kit. https://twitter.com/...
  • @verge @verge on x
    Amazon is so chaotic that even its own private-label products are getting hijacked https://www.theverge.com/... https://twitter.com/...