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Chronicles

The story behind the story

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DoorDash announces a new tipping policy that will let drivers keep 100% of tips, rolling out next month, and pledges to bump up base pay across the board

Nick Statt / The Verge :

The Verge Nick Statt

Discussion

  • @jimprosser Jim Prosser on x
    This post could have been a quarter of the length: - Tips now work how you expect. Sorry they didn't used to. We had good intent. It's on us for not explaining better. - We're bumping up base pay. - Here's math showing how it'll benefit the avg driver. https://blog.doordash.com/.…
  • @amir Amir Efrati on x
    Translation: OUR GROSS PROFIT MARGINS WERE HELLA BETTER UNDER THE OLD MODEL. DAMN YOU TWITTER MOB. https://twitter.com/...
  • @chillmage @chillmage on x
    this explanation from DoorDash about why it robbed customer tips is nuts “we thought we were doing the right thing by paying our workers wages in cases where random third parties did not give them money” https://www.theverge.com/... https://twitter.com/...
  • @nickstatt Nick Statt on x
    DoorDash breaks its silence regarding tipping controversy, and why it hadn't apparently made any changes in the month since CEO @t_xu announced his promise to improve it. Now, 100 percent of tips go to drivers, and base pay is getting a bump, too. https://www.theverge.com/...