Console, which uses AI agents in Slack to resolve lower-level IT support tickets, raised a $23M Series A led by DST Global Partners and Thrive Capital
Alex Konrad / Upstarts Media : X: @alexrkonrad , @andrei_serban , @alexrkonrad , and @alexrkonrad X: Alex Konrad / @alexrkonrad : Exclusive: Console has raised a $23M Series A round from DST Global and Thrive Capital. The one-year-old AI startup led by Andrei Serban (@andrei_serban) counts Ramp, Flock Safety and Scale AI as customers of its agents, which handle 50%+ of internal IT tickets on their own. [image] Andrei Serban / @andrei_serban : All companies run on IT. But almost all IT teams are underwater. The ones that aren't run on Console. Console raised a $23M Series A led by DST Global Partners and @ThriveCapital to help leading companies like @scale_ai, @tryramp, and @webflow automate 50%+ of their tickets. [video] Alex Konrad / @alexrkonrad : Fast facts on Console (@console__) ⚡️ ▪️CEO Andrei Serban (@andrei_serban) is a Thiel Fellow and Y Combinator (@ycombinator) alum who previously sold a startup, Fuzzbuzz to Rippling ▪️Launched IT agents late last year, and more recently, one for HR and finance Customers include [image] Alex Konrad / @alexrkonrad : @console__ ... Check out our interview with Console, and why Thrive Capital's Vince Hankes (@vhankes) says it's in a land grab to own this area of work, in our story today 👇 A big thanks to partner @TrustVanta for helping it reach the startup ecosystem fully free! https://www.upstartsmedia.com/ ...
Context & Ripple Effects
Console’s product arc has moved from IT agents launched late last year to agents for HR and finance, while customers including Ramp, Flock Safety, Scale AI, and Webflow provide early deployment evidence. Its claim that agents resolve more than half of internal IT tickets at customer accounts makes this a test of automation in a high-volume internal workflow.
The round also lands amid investment in both the agent-building layer—Composio’s $25M Series A for AI-agent tooling—and application-layer “teammates” that automate client workflows, as seen in Convey’s $38M Series A. Console is positioned at the application layer, embedded in Slack-based employee support.
First-order effects
- Console gains $23M in new funding from DST Global Partners and Thrive Capital to extend a product already deployed across IT and, more recently, HR and finance.
- Customer IT teams using Console can shift lower-level ticket handling from human queues to its agents, where the company says they already resolve more than half of tickets independently.
Second-order effects
- IT-support automation vendors and broader workplace-software providers face a clearer benchmark: prove reliable autonomous resolution, not merely conversational assistance, in the systems employees already use.
- Console’s move beyond IT makes HR and finance internal-service workflows a nearer adjacent market; the relevant competitive set broadens from help-desk tools toward workflow-agent products such as Convey’s AI teammates.
Third-order effects
- If deployment quality holds across more functions, internal support may evolve from separate ticket queues into a shared agent layer that routes and completes routine employee requests across departments.
- The durable constraint will be governance as much as model capability: companies will need confidence in how agents access internal systems and act on employee requests, echoing earlier efforts to manage employee access to sensitive data through centralized access-management consoles.
The trend: Enterprise AI is moving from general-purpose assistants toward agents embedded in workplace systems that can complete bounded operational work across multiple internal functions.