Source: in a presentation, Microsoft CCO Judson Althoff said AI saved Microsoft $500M+ in 2024 in its call centers and boosted employee and client satisfaction
Oooh someone tell Gordo to do AI Myrtle. [embedded post] @arcendus : Who cares what they said? People lie all the time, especially when it comes to the benefits, capabilities et. al. of AI. — Data or shut up, CCO. @rufusking : See, this person clearly never learned not to package two lies together. It saved money AND increased satisfaction! No way, you've tipped your hand, Mr. Corporate guy trying to justify spending billions on a mostly useless and actively hated product. Tim Jackson / @timjacksonsays : Even if you want to believe this garbage that's really just money they didn't pay humans to do work [embedded post] Ed Zitron / @edzitron.com : This sounds like complete wank to me! Is it generating money or saving money? How did that $500m saving get calculated? If you can't get those answers don't publish this story it's that simple [embedded post] Nathan Shedroff / @nathanshedroff : The seems to say more about Microsoft's pre-AI product design than their post-AI product implementation. [embedded post] Ray Minehane / @rayminehane : Translation — Fired employees and increasing workload on remaining staff while not increasing wages [embedded post] LinkedIn: Brody Ford : Microsoft is leaning harder on AI while slashing thousands of jobs. — It saved $500M+ by using AI in call centers. 35%+ of new code is written with AI. …
See, this person clearly never learned not to package two lies together. It saved money AND increased satisfaction! No way, you've tipped your hand, Mr. Corporate guy trying to justify spending billions on a mostly useless and actively hated product.
This sounds like complete wank to me! Is it generating money or saving money? How did that $500m saving get calculated? If you can't get those answers don't publish this story it's that simple [embedded post]