Discussion

• @daniloc.xyz Danilo on bluesky

  It's the only way forward.  If you don't own any Sonos gear it's hard to explain the arson that occurred last year.  One day your system worked fine, the next it was almost unusable.  All this gear you bought suddenly sabotaged by their shoddy engineering.  [embedded post]

• @carnage4life Dare Obasanjo on bluesky

  Unprecedented.  The Sonos app update that customers have been complaining about for months has led to the CEO resigning because “they let far too many people down.”  —  He's being replaced by Tom Conrad, founder of Pandora and former head of product for Snap and Quibi.

• @hunterwalk.com @hunterwalk.com on bluesky

  Go go @tconrad.bsky.social  —  🔊🎶 [embedded post]

• @dylanparks Dylan Parks on bluesky

  I still can't control volume for my Sonos speakers when I use it through Spotify [embedded post]

• @veedems@mastodon.social @veedems@mastodon.social on mastodon

  @Techmeme they had a terrible year from a lost trust perspective and their initial response to the app pushback was oddly defiant.  Seems like something needed to change.

• @benedictevans Benedict Evans on threads

  My first real exposure of Sonos was seeing a friend's system a few months ago, and my reaction was ‘OMG this is awful’ and I swapped it out with Airplay.  I hope they can get it together.

• @jherskowitz J Herskowitz on threads

  FWIW, I've long thought that Sonos had the most compelling opportunity to take a Tomahawk-esque approach to content resolution in their software products (which IMHO could unlock more hardware sales).  Given the renewed push by many for more fragmentation in streaming, I think it…

• @jacaranda7 Rob Leathern on threads

  As a long time Sonos Customer I was disappointed back in 2020 when they decided not to support their older products, but they partially backed down from that poor decision.  And after the latest software controversy their CEO is out.

• @young.mete @young.mete on threads

  This gives a whole new meaning to “change rage” which is often dismissed as an inevitable side effect of big redesigns.  Now companies might have to think twice.  This is a good future deterrent for on-a-whim CEO-led full redesigns.

• @hackingdave Dave Kennedy on x

  I completely ditched Sonos in my house and moved to Bluesound. Aside from the app being horrendous in Sonos.. SonosNet is devastating to any smart network creating network loops and broadcast storms. Fought it with STP for 8 years and decided move on.

• @bdomenech Ben Domenech on x

  I have two pricey Sonos speakers that are both effectively doorstops even after two hours on @Sonos customer service just because the app can't find the internet any more.

• @mignano Michael Mignano on x

  You can go pretty far by simply not fucking up something great. The opposite is also true.

• @psythor James O'Malley on x

  Apple is moving into smart-home stuff, so Sonos would be a good acquisition. Lots of high-end users and easy wins in terms of fixing broken functionality.

• @adrianweckler Adrian Weckler on x

  Live by the app, die by the app

• @markgurman Mark Gurman on x

  BREAKING: Sonos CEO is out after the failed app revamp that led to a customer revolt and declining revenue. “We've let far too many people down,” interim CEO Tom Conrad tells the company. https://www.bloomberg.com/...

• @chriswelch Chris Welch on x

  Sonos CEO Patrick Spence is stepping down. The new app debacle has led to his exit after eight months of unrelenting customer complaints. Board member Tom Conrad is interim CEO and faces the challenge of getting Sonos back on track in 2025 Full details: https://www.theverge.com/.…

• r/technology r on reddit

  Sonos CEO Leaving After Botched App Revamp Led to Customer Revolt