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Chronicles

The story behind the story

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Google opening a Made By Google pop-up store in NYC on October 20 for its hardware, and its web site suggests more stores may be on the way

Darrell Etherington / TechCrunch :

TechCrunch Darrell Etherington

Context & Ripple Effects

In October 2016, fresh off launching the first Pixel phones, Google opened a Made By Google pop-up store in New York City — a temporary retail test rather than a committed storefront, with its own website hinting that more locations might follow. New York was already becoming Google's recurring hardware stage: three years later it would host the company's October 2019 hardware event, where the Pixel 4 lineup was expected.

The pop-up era ended up being a proving ground. By May 2021 Google announced its first-ever permanent physical retail store, also in New York, selling Pixel phones, Nest products, and Fitbit devices — and it opened that June in Chelsea after what the company itself described as years of pop-up experiments.

First-order effects

  • New Yorkers get hands-on access to Google's hardware — Pixel phones and other Made By Google products — directly from the company instead of through carrier and electronics-retail channels.

Second-order effects

  • A successful pop-up gives Google a template to expand: the site's suggestion of more stores points toward a small direct-retail footprint, giving its growing hardware portfolio (later including Nest and Fitbit) a controlled showcase channel.

Third-order effects

  • If the pop-up-to-permanent pattern holds — as it did with the Chelsea store — consumer-hardware makers increasingly treat owned retail as durable brand infrastructure rather than a launch-season stunt, following the direct-store playbook rather than relying solely on third-party shelves.

The trend: Google's hardware retail strategy is maturing from temporary pop-ups toward permanent owned stores, turning direct-to-consumer showrooms into a standing part of its device business.