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Google says “rare issues at Google Cloud” caused a week-long private cloud outage at UniSuper, an Australian pension fund for the education and research sectors

Google problems resulting in an inadvertent misconfiguration of UniSuper's systems

DatacenterDynamics Georgia Butler

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Discussion

  • @quinnypig Corey Quinn on x
    Holy... did Google Cloud really pooch a customer this hard? This basically demands a public disclosure of what actually happened. [image]
  • @gergelyorosz Gergely Orosz on x
    This is something I've not year heard before. Australian trading service UniSuper is down for the second day because of... Google Cloud. Their outage was caused by a Google Cloud issue, as confirmed by the GC team. GC meanwhile provides no details beyond “we're really sorry!” [im…
  • @seventhsec Seven on x
    @QuinnyPig it's pretty fucking shit, imagine if your 401k vendor was inaccessible for like a week with no real updates (until recently) on if you still have some sort of a retirement lol
  • @setheliot Seth Eliot on x
    “The disruption of UniSuper services was caused by a combination of rare issues at Google Cloud that resulted in an inadvertent misconfiguration during the provisioning of UniSuper's Private Cloud, which triggered a previously unknown software bug” I won't throw stones about... […
  • @ajdlinux Andrew Donnellan on x
    I'm honestly quite impressed that the UniSuper outage will be at 8 days by the time they *start* restoring services on their current anticipated timeline. Luckily they're a super fund, not a bank - if they were a bank this would be front page news
  • @jasonandrade Jason Andrade on x
    @GergelyOrosz G'day Gergely - some detail: - It's a superannuation (industry/NFP) fund (not a trading service) - Their user portals and user services are down (not the entire fund/operations/payments) It's been down for days? a week now?