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Google Pixel users say all their apps cannot access data in internal storage after installing the January 2024 Google Play system update, causing various issues

Following a storage access issue in October with the initial Android 14 release and multiple users, Pixel devices might …

9to5Google Abner Li

Context & Ripple Effects

This was the second storage-access disruption in a short span for Pixel users: an earlier Android 14 issue left some people using multiple profiles unable to reach device storage. The recurrence shifts the concern from a narrowly scoped release bug toward reliability of the update path on Google's own hardware.

Subsequent coverage described a technical manual recovery process for another Pixel storage bug, underscoring how difficult remediation can be once access to locally stored app data fails.

First-order effects

  • Affected Pixel users can find apps unable to read their local data, interrupting app functions that depend on internal storage.
  • Google faces an immediate support and remediation burden for a system update affecting core device behavior, rather than a single third-party app.

Second-order effects

  • App developers and support teams may receive failure reports that appear app-specific but stem from the device's storage-access layer, complicating diagnosis.
  • The repeat of the Android 14 multiple-profile storage failure raises the cost of rolling out system-level changes without clear recovery options for users.

Third-order effects

  • If storage regressions recur across Android and Play-delivered components, update reliability—not just feature cadence—becomes a meaningful differentiator for Pixel's tightly integrated hardware-and-software proposition.
  • The pattern points toward greater pressure for safer rollout controls and user-accessible recovery paths for modular system updates, though the corpus does not establish whether Google will change its process.

The trend: This is one data point in the growing importance of dependable, recoverable system-update delivery as phones shift more core behavior into software components updated outside major OS releases.

Discussion

  • @mishaalrahman Mishaal Rahman on x
    Google has halted the rollout of the January 2024 GPSU following reports of devices having file access issues. Over the past few days, several users on Reddit, particularly those with Pixel phones, have faced issues with file access. The internal storage isn't being mounted,... […
  • r/GooglePixel r on reddit
    U/PixelCommunity Please Help!  Internal Storage Access Issue Happening Again With Jan 2024 Google Play System Update!