An interview with Airbnb CEO Brian Chesky on affordable prices, reliability, proper customer support, using AI for quality control, a loyalty program, and more
“We never fully built the foundation,” Brian Chesky says in a revelatory interview. “It had four pillars when we needed to have 10.”
This is the obvious result of a “if it isn't broke, don't fix it” product strategy ... for far too long the company has been focused on building for host but marketing to guests; the wrong approach in this kind of marketplace, IMO https://www.bloomberg.com/...
AirBnB is great for large groups/families in locations that are not serviced by hotels. Not a bad thing. If I am going to Paris with my wife, I'll stay in a hotel thank you very much. https://www.bloomberg.com/...
Yet not a fix mentioned that will cure what ails the platform - oversaturation and new regulatory requirements. My guess - 2024 will be even more challenging. But such is the way of the world for Fintech fantasies. https://www.bloomberg.com/...