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Apple's Schiller Defends iPhone App Approval Process

In his first wide-ranging interview on the matter, the Apple senior vice-president explains his company's App Store vigilance—and why it sometimes loosens up  —  Apple (AAPL) is under fire from some developers for the way it vets applications …

Business Week Arik Hesseldahl

Context & Ripple Effects

The corpus had already published a broader critical look at Apple in August. Schiller’s interview puts the App Store’s disputed approval authority into a public defense rather than leaving developers’ criticism unanswered.

The significance is not a disclosed revision to review rules, but Apple’s insistence that it retains discretion to police the iPhone software channel while sometimes making exceptions. That makes the approval process a product-governance issue for both Apple and App Store developers.

First-order effects

  • Apple publicly reinforces its authority to decide which iPhone applications reach the App Store, with Schiller defending the vetting process against developer criticism.
  • Developers submitting iPhone software must continue to plan around Apple’s review judgments and the possibility that approvals may be handled case by case.

Second-order effects

  • App Store developers gain an incentive to design, describe, and update products in ways that reduce review friction, making Apple’s policy interpretation part of their release process.
  • Apple’s willingness to explain occasional flexibility raises pressure for clearer and more consistent review criteria, because exceptions can otherwise deepen developer concerns about unequal treatment.

Third-order effects

  • If Apple continues to combine a large software distribution channel with discretionary app screening, the central competitive tension will be between platform safety and developers’ need for predictable access to customers.
  • The episode belongs to a broader SDK governance gap: platform owners set technical and commercial rules, while dependent developers bear the cost of uncertainty when those rules are applied.

The trend: Mobile software distribution is becoming a contest over platform governance, as Apple’s App Store control gives it responsibility for both ecosystem standards and developer access.