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Chronicles

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Why Microsoft killed the Windows Start button

Microsoft claims it took the controversial decision to remove the Start button from the traditional Windows desktop because people had stopped using it.  —  The lack of a Start button on the Windows 8 desktop has been one of the most divisive elements of the new user interface.

PC Pro Barry Collins

Context & Ripple Effects

The Start button's removal is the sharpest edge of a redesign Microsoft has been telegraphing all year: February coverage framed Windows 8 as the company's most vital launch in years, and May's Clean Sweep overhaul already stripped back a quarter-century of desktop chrome. With the most vital launch in years now nearing completion, Microsoft is defending its most divisive choice on usage data — people, it claims, had simply stopped clicking Start.

The timing matters because Microsoft is asking Windows to carry more than the PC: days earlier it confirmed the Surface tablet, its first move into building its own mobile hardware, making a unified touch-first shell across desktop and slate a strategic necessity rather than a cosmetic one.

First-order effects

  • Windows 8 upgraders lose the Start button and menu from the traditional desktop, forcing navigation through the tile-based Start screen — the change PC Pro describes as one of the most divisive elements of the new interface.
  • Microsoft's stated rationale — that telemetry showed declining Start usage — sets the public defense it will have to repeat against every enterprise and power-user complaint between now and release.

Second-order effects

  • Enterprises face retraining and helpdesk costs for a navigation model their installed base never asked to change, giving IT departments a concrete reason to delay Windows 8 adoption even if they upgrade hardware.
  • A market opens overnight for third-party Start-menu restoration utilities, letting rivals and small developers monetize the muscle memory Microsoft is discarding.

Third-order effects

  • If the bet holds, Windows stops being two products awkwardly fused and becomes one touch-first platform spanning tablets and PCs — but if desktop buyers revolt, Microsoft will be under pressure to decouple the tablet shell from the desktop environment it was meant to unify.

The trend: Microsoft is using Windows 8 to force a single touch-first interface onto both tablets and the legacy desktop, wagering that usage data can override a quarter-century of user habit.