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Chronicles

The story behind the story

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Email: So yesterday?

According to some news reports, teens and the tech-savvy don't care for email so much these days.  Some recent headlines may even have you think that the death of email is imminent, now that social networking, instant messaging, texting, and other tools are ever-present.

The Microsoft Office Blog Takeshi Numoto

Context & Ripple Effects

The 'death of email' is now a four-year-old genre: Slate published its obituary back in November 2007, the same season the Wall Street Journal asked whether social features could make email 'sexy again' and VentureBeat rounded up startups out to reinvent it. What gives the theme fresh legs in 2011 is data rather than punditry — comScore's February finding that web email usage fell 59% among teens put a hard number under the anecdote.

First-order effects

  • Microsoft has the most at stake in this argument: the Office blog post amounts to a defense of a franchise — Exchange, Outlook, Hotmail — whose core product is the channel being declared moribund.
  • Consumer mail providers face a demographic squeeze at the top of the funnel, since teens reported by comScore to be abandoning web email are tomorrow's default users.

Second-order effects

  • Vendors are pushed toward feature convergence — bolting social feeds, chat, and status onto the inbox — the exact direction the 2007 Wall Street Journal piece flagged, so the incumbents' response risks validating the challengers' premise.
  • Social networks and messaging services gain pricing and attention leverage over the communication market, forcing email players to compete on integration rather than on the protocol itself.

Third-order effects

  • If each tool wave since 2007 prompts another obituary while email persists, the likely structural outcome is segmentation rather than replacement — personal chatter migrating to newer channels while formal and commercial correspondence stays put — though which segments hold is genuinely unresolved.
  • The recurring obituary cycle itself becomes an industry dynamic: every platform shift reopens the question, and vendors' public rebuttals become part of how the market reads the health of legacy protocols.

The trend: Personal communication keeps fragmenting across newer channels with each platform wave, turning 'email is dying' into a recurring test of whether open protocols can retain formal and commercial traffic.