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Chronicles

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Comcast Now Third Largest Phone Company - Passes Qwest with explosive digital voice growth...

DSLreports Karl Bode

Context & Ripple Effects

By early 2009 Comcast's cable-delivered digital voice service had quietly grown into a genuine phone business, overtaking Qwest in subscriber count and making Comcast the nation's third-largest phone company behind the traditional wireline giants. The move was built on infrastructure bets made through 2008 — including its DOCSIS 3.0 'wideband' rollout pushing 50Mbps speeds and free upstream speed increases — that let the cable pipe carry voice as a bundled add-on rather than a standalone product.

First-order effects

  • Comcast gains a third revenue stream on existing plant; Qwest loses a top-tier ranking and faces accelerating landline erosion from a competitor that doesn't even run a copper network.
  • Incumbent telcos' voice bundles become the immediate battleground, since Comcast can price digital voice as an incremental margin product within a triple-play package.

Second-order effects

  • Telcos are pushed harder toward their own broadband upgrades (fiber/DSL overbuilds) and aggressive pricing just to hold bundle customers, compressing margins industry-wide.
  • Cable's triple-play economics prove out, encouraging other MSOs to scale VoIP aggressively and shifting competitive pressure from video (where satellite still competes) to voice and broadband.

Third-order effects

  • The distinction between 'cable company' and 'phone company' collapses: connectivity providers converge on selling the same broadband-voice-video bundle regardless of underlying network, setting up the regulatory question of whether VoIP should face telco-style obligations.
  • Voice becomes a commodity attach rate while broadband becomes the anchor product — a trajectory visible years later when Comcast's subscriber base crossed over so its broadband customers outnumbered TV subscribers entirely.

The trend: This is one data point in the structural convergence of cable and telephone industries, where IP-based services delivered over any pipe dissolve the historical boundaries between telecom competitors.