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Cisco Woos Entertainment Firms

Consumer Electronics Show Is Forum to Sell Service for Social Networks and Company's First Home Audio System  —  Cisco Systems Inc., stepping up its effort to court media and entertainment companies, is using the Consumer Electronics Show to deliver …

Wall Street Journal Bobby White

Context & Ripple Effects

Cisco's CES push is the public face of a strategy it has been assembling for over a year: Dan Scheinman's Entertainment Operating System (EOS) pitch in late 2007 and the clarification of its social networking strategy that followed. The company is now taking that media-and-entertainment courtship to the consumer stage, pairing the social-network service with its first home audio system. Not everyone is convinced — GigaOM's skeptical take on Cisco's living-room ambitions ran just days before this CES appearance, framing the stakes of the pitch.

First-order effects

  • Media and entertainment companies attending CES become direct sales targets for Cisco's social-network service, while consumers get a first look at Cisco-branded home audio hardware — a new product category for a company built on networking gear.
  • Cisco's brand is put to the test outside the enterprise: success depends on convincing both content partners and gadget buyers that a router-and-switch vendor belongs in entertainment.

Second-order effects

  • Consumer electronics and software rivals — from home-audio incumbents to enterprise collaboration vendors like Microsoft and IBM, which Cisco's software later began challenging directly — face pressure to respond as Cisco blurs the line between infrastructure supplier and consumer/entertainment player.
  • If the social-networking push gains traction with media firms, it sets up adjacent moves deeper into social software for businesses, as later materialized with Quad, and into IP video delivery via acquisitions like ExtendMedia.

Third-order effects

  • The pattern points toward network-equipment makers repositioning themselves as platforms for media distribution and social experiences — a structural shift from selling pipes to owning layers of the consumer stack, one whose durability remained genuinely uncertain given skepticism about Cisco's living-room focus.
  • Sustained convergence of networking, social software, and home entertainment would redraw competitive boundaries between CE manufacturers, media companies, and IT vendors, likely inviting closer regulatory and antitrust attention as single vendors span more of the stack.

The trend: Infrastructure vendors are steadily pushing up the stack into consumer media and social platforms, turning CES-style showcases into battlegrounds for the converged living room.