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Palm Pins Its Hopes on Nova

The smartphone maker debuts its new operating system, code-named Nova, at January's CES.  Palm says its phones for it will bridge the BlackBerry-iPhone gap  —  Jon Rubinstein got the call in mid-2007 while he was living on the Pacific Coast of Mexico …

Business Week Peter Burrows

Context & Ripple Effects

By late 2008, Palm was an incumbent fighting for relevance two years into the iPhone era — its first response to the iPhone in early 2007 had been followed by a public reassurance to customers and developers that fall, while its aging OS fell further behind. The codename for its answer surfaced in January when reports identified Palm's next-generation OS as Nova, and days before this piece ran, Engadget noted Palm had all but confirmed a CES launch without officially saying so. The stakes are existential: former Apple hardware chief Jon Rubinstein, recruited in mid-2007, is betting the company on a platform positioned explicitly in the space between BlackBerry's enterprise base and the iPhone's consumer pull.

First-order effects

  • Palm's January CES debut becomes a make-or-break moment: carriers, developers, and investors get their first hard look at whether Nova can credibly occupy the BlackBerry-iPhone middle ground or whether it's another legacy-vendor pivot.
  • Rubinstein's Apple pedigree is now the product pitch itself — his hiring, made while he was living on Mexico's Pacific coast, signals Palm is importing iPhone-era hardware and design discipline wholesale.

Second-order effects

  • A credible third platform forces developers to allocate scarce resources across one more SDK, and pressures RIM and Apple to respond on features — multitasking, web-centric apps — where a challenger can differentiate.
  • Carriers gain leverage: a new OS gives them an alternative to the iPhone's exclusivity terms, potentially reshaping subsidy and revenue-share negotiations across the handset market.

Third-order effects

  • The pattern points toward smartphone OS consolidation: only platforms that clear a developer-and-carrier viability threshold survive, and 'bridge' positioning is a test of whether a middle market exists at all between enterprise keyboards and consumer touchscreens.
  • If Nova ships well — and early signals suggest it might, with developers later reporting webOS lived up to the hype — the industry learns that ex-Apple talent plus a ground-up web-based OS is the template for challenging incumbents, a lesson every subsequent mobile entrant has had to reckon with.

The trend: This is one data point in the great mobile-OS shakeout of the late 2000s, where incumbents either reinvented themselves around web-centric platforms or ceded the market to a shrinking set of winners.